After the upgrade in JIRA on Jan/3/2016, several customers were having a long delay in JIRA Incoming Email Handlers. Which didn't seem to be running.
After analysis, we found that a code change that inadvertently bypassed some bridging code that existed between JIRA's current scheduled job parameter format and the format that existed pre JIRA 7.0. As a result, schedules that have not been modified since before 7.0 was deployed may not be read correctly by the scheduler.
After upgrade, some scheduled jobs are not running. The Scheduler details page shows that the jobs parameters could not be read.
Remain running as scheduled.
Affected jobs do not run.
- In the Services (https://instance.atlassian.net/secure/admin/ViewServices!default.jspa) page, find the affected job.
- Go to the Incoming Email page
- Edit the Mail Handler
- Set the delay to the desired interval the handler should be executed (in minutes).
If the value is already set to 1, simply click on Next and Save.
- Check in Services page if the Service related to that was update correctly. The Service has the same name.