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Bug
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Resolution: Unresolved
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Low (View bug fix roadmap)
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7.0.2, 7.0.4, 7.0.9, 7.0.10, 8.7.0, 8.7.1, 8.13.4, 8.20.7
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7
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88
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14
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Summary
When JIRA attempts to send certain analytics, it can fail with a NullPointerException.
Steps to Reproduce
It's not entirely clear how this is reproduced reliably.
Expected Results
The exception is not thrown and the analytics are sent without error.
Actual Results
The below exception is thrown:
2015-11-21 09:11:31,231 analyticsEventProcessor:thread-1 ERROR gl66798-admin [c.a.a.client.listener.ProductEventListener] Failed to send analytics event com.atlassian.analytics.api.events.MauEvent@19ff054d com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException at com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:330) at com.atlassian.analytics.client.serialize.EventSerializer.hashEmailPropertyForMauEvent(EventSerializer.java:111) at com.atlassian.analytics.client.serialize.EventSerializer.toAnalyticsEvent(EventSerializer.java:84) at com.atlassian.analytics.client.listener.ProductEventListener$1.run(ProductEventListener.java:112) at com.atlassian.sal.core.executor.ThreadLocalDelegateRunnable.run(ThreadLocalDelegateRunnable.java:38) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) Caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149) at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112) at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87) at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher.hashInternal(BcryptAnalyticsEmailHasher.java:45) at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher.hash(BcryptAnalyticsEmailHasher.java:40) at com.atlassian.analytics.client.serialize.EventSerializer$1.load(EventSerializer.java:58) at com.atlassian.cache.memory.MemoryCacheManager$3$1.load(MemoryCacheManager.java:132) at com.atlassian.cache.memory.BlockingCacheLoader.load(BlockingCacheLoader.java:51) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197) at com.google.common.cache.LocalCache.get(LocalCache.java:3937) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824) at com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:324) ... 9 more Caused by: java.lang.NullPointerException at java.io.Reader.<init>(Reader.java:78) at java.io.InputStreamReader.<init>(InputStreamReader.java:72) at org.apache.commons.io.IOUtils.copy(IOUtils.java:1407) at org.apache.commons.io.IOUtils.copy(IOUtils.java:1433) at org.apache.commons.io.IOUtils.toString(IOUtils.java:585) at com.atlassian.analytics.client.hash.reader.RemoteHashingInstructionsReader.readInstructions(RemoteHashingInstructionsReader.java:27) at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher$HashingInstructionsResettableLazyReference.create(BcryptAnalyticsEmailHasher.java:154) at com.atlassian.analytics.client.hash.BcryptAnalyticsEmailHasher$HashingInstructionsResettableLazyReference.create(BcryptAnalyticsEmailHasher.java:144) at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:140) at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321) at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143) ... 25 more
Workaround 1. If there is no "Caused by: java.lang.NullPointerException" in the exception stack
Please check if there are forward proxy settings in JIRA (setenv.sh) and if they are set correctly. Please reference this article for further details on how to configure outbound proxy for JIRA: https://confluence.atlassian.com/jirakb/how-to-configure-an-outbound-http-and-https-proxy-for-jira-applications-247857187.html
Workaround 2. Please notice – this applies to JIRA Software only. If there's JIRA Service Desk installed in the same instance as JIRA Software, the steps below will disable the Service Desk application
Disabling the Analytics and the below add-ons will prevent this exception from being thrown. Please note it's a spurious exception that prevents analytics being thrown however will not affect how JIRA operates outside of sending analytics.
- Atlassian JIRA - Plugins - Analytics whitelist
- Analytics Client Plugin and
- Analytics Whitelist Plugin
- is related to
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- Gathering Impact
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- relates to
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- Closed
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- was cloned as
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- Closed
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- caused by
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JDEV-35099 Failed to load
- included in
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CPU-209
JIRA 7.1.0-OD-04-012
[JRASERVER-47580] JIRA Analytics events fail with a NullPointerException
Same. Facing the issue in Jira Server v8.5.7#805007 and we can´t clone issues anymore.
hchow THANK YOU! I skipped 7.0 and went to 7.1.10 and it came up. It's got issues (no pun intended), but at least it's up.
Hi vrowley1,
What version of JIRA are you currently running? The fix was made only to 7.1.0 onwards.
If you are on a 7.0.x version the work around is to disable the analytics plugin entirely, rather than just opting out of analytics.
I hope this helps!
Am I missing something? It's almost a year later and I'm getting this, same as awarycha1195333029
This has been open since 2015 and it is still not resolved? How is this possible. I just upgraded to the latest version 10.3.4 and I am seeing this issue.