Stability and up-time are important aspects on a product for Enterprise customers. Often we see one of the feature from an add-on consume large amount of resources causing JIRA to crash and become unavailable.
Having an option to set per-plugin (per-addon) resource limit (and monitoring) to avoid the entire instance to become unavailable due to insufficient resources.
On related cases, the process includes
- Reviewing support zip and thread dumps
- Analyze heap dump
- Identify the problem
- Disable/troubleshoot the add-on