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  1. Jira Data Center
  2. JRASERVER-45607

Cannot use JIRA Mobile menu in Safari in iOS9

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Cannot use JIRA Mobile Menu by Safari in iOS9. It shows the menu in the left side, but tapping the buttons in the menu doesn't generate any response.

      Steps to Reproduce

      1. Connect to your instance from
      2. Open the menu in the top left side
      3. Tap in any of the buttons in the menu, nothing happens

      Expected Results

      You'd be directed to that section

      Actual Results

      Nothing happens

            [JRASERVER-45607] Cannot use JIRA Mobile menu in Safari in iOS9

            Oswaldo Hernandez (Inactive) added a comment -

            Yes mattisking1117952669, the earliest fix version for this is 7.0.9 as per the fix version field.

            Once you are able to upgrade to JIRA 7.0.9 or above this issue should be resolved for you.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Yes mattisking1117952669 , the earliest fix version for this is 7.0.9 as per the fix version field. Once you are able to upgrade to JIRA 7.0.9 or above this issue should be resolved for you. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Matt Philmon added a comment -

            I am still having this issue with Jira v6.4.12#64027-sha1:e3691cc on the latest version of Chrome on the iPhone 6 Plus, fully patched as of today... 9.3.5. running Chrome.

            Matt Philmon added a comment - I am still having this issue with Jira v6.4.12#64027-sha1:e3691cc on the latest version of Chrome on the iPhone 6 Plus, fully patched as of today... 9.3.5. running Chrome.

            Coralee Wagenhurst added a comment -

            I am still having this issue as well.

            Coralee Wagenhurst added a comment - I am still having this issue as well.

            Gareth Williams added a comment -

            7.1.0-OD-04 shipped to Cloud.

            Gareth Williams added a comment - 7.1.0-OD-04 shipped to Cloud.

            Oswaldo Hernandez (Inactive) added a comment -

            Hi reonytonneyck1411165969,

            This site (jira.atlassian.com) is running on JIRA Server (7.0.0) so the fix has not made it here yet.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi reonytonneyck1411165969 , This site (jira.atlassian.com) is running on JIRA Server (7.0.0) so the fix has not made it here yet. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            megaroeny added a comment -

            So as a test does this page itself count as JIRA Cloud? Because it still is not working on this page/site.

            megaroeny added a comment - So as a test does this page itself count as JIRA Cloud? Because it still is not working on this page/site.

            Oswaldo Hernandez (Inactive) added a comment -

            Hi admin1334,

            Yes, this fix should have been included in this Monday's Cloud update. JIRA Server customers should receive this fix in the 7.0.9 release.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi admin1334 , Yes, this fix should have been included in this Monday's Cloud update. JIRA Server customers should receive this fix in the 7.0.9 release. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Billing Admin added a comment -

            Is there an update on this Issue? Did it make it into the Monday update?

            Billing Admin added a comment - Is there an update on this Issue? Did it make it into the Monday update?

            Oswaldo Hernandez (Inactive) added a comment -

            Hi kyle.spitzley2124807211 / all,

            Thanks for for the comment here, I took a look and this actually didn't make it to this Monday's Cloud update.

            We expect this to be deployed on this Monday's update (11th of January), I have adjusted the issue status accordingly. Sorry for the confusion.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi kyle.spitzley2124807211 / all, Thanks for for the comment here, I took a look and this actually didn't make it to this Monday's Cloud update. We expect this to be deployed on this Monday's update (11th of January), I have adjusted the issue status accordingly. Sorry for the confusion. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            megaroeny added a comment -

            I also just tested it on this very page, and it's still broken. 😓

            megaroeny added a comment - I also just tested it on this very page, and it's still broken. 😓

              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              aretamalortiz Ana Retamal
              Affected customers:
              30 This affects my team
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: