Uploaded image for project: 'Jira Server and Data Center'
  1. Jira Server and Data Center
  2. JRASERVER-45605

New attach screenshot doesn't work reliably in Firefox browser

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Update as of 30 October 2015

      Hi everyone,

      The apparent random behaviour was due to the fact that successfully pasting an image depended on the image itself. If the image contained "http" within its base64 binary representation, JIRA would consider it a link and ignore it.
      Of course the chances of "http" appearing somewhere in the pasted image would go up when the image size goes up, and so this explains why this rarely occurred with smaller images.

      Thank you for reporting this. Please let us know if you encounter more issues.
      Cheers,
      Mina

      Summary

      New attach screenshot CTRL +V keyboard shortcut doesn't work reliably in Firefox browser.

      Environment

      • JIRA Cloud
      • Firefox

      Steps to Reproduce

      • Open an issue in Firefox browser
      • Take a printscreen using keyboard key
      • Press CTRL + V

      Expected Results

      The dialogue to attach screenshot should appear in single press.

      Actual Results

      • It requires multiple key press most of the time before user is prompted with the dialogue.
      • There are occurrences where screenshot need to be taken or issue need to be refreshed before it starts working again.

      Workaround

      Try with multiple CTRL + V presses or refresh the issue before trying it again.

        Attachments

        1. 2016-01-11_12-22-19.snag
          64 kB
        2. screenshot-1.png
          screenshot-1.png
          24 kB

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              Assignee:
              msamy mina
              Reporter:
              mfahd Fahd
              Votes:
              2 Vote for this issue
              Watchers:
              20 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: