Details
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Bug
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Resolution: Fixed
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Low
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6.4.11
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6.04
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Description
Summary
When installing Service Desk 2.5 with JIRA Data Center, initializing service desk will throw 500 error in the UI.
Steps to reproduce
- Install Service Desk 2.5.2 on JIRA 6.4.10 Data Center
- Create/initialize Service Desk for the first time
Actual result
The following error is thrown in the logs:
2015-08-25 19:32:55,635 http-bio-8080-exec-8 ERROR rkum66 1172x1363x1 1wiurfa 10.202.101.88,10.207.11.132 /secure/CreateIssueDetails.jspa [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.jira.event.issue.IssueEvent@be75f57[issue=DI-7590,comment=<null>,worklog=<null>,changelog=<null>,eventTypeId=1,sendMail=true,params={eventsource=workflow, baseurl=https://dev3-atlassian.sapient.com/jira},subtasksUpdated=false]] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.onIssueEvent(com.atlassian.jira.event.issue.IssueEvent), listener=com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher@44b86a51}]
java.lang.RuntimeException: java.lang.NullPointerException
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:54)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
.......more
Caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.servicedesk.internal.feature.queue.ProjectStateCacheManager.onIssueEvent(ProjectStateCacheManager.java:59)
at com.atlassian.servicedesk.bootstrap.listener.EventListenerLauncher.onIssueEvent(EventListenerLauncher.java:98)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) <+1> (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
... 223 more
Caused by: java.lang.NullPointerException
at org.terracotta.context.extractor.ObjectContextExtractor.extractInstanceAttribute(ObjectContextExtractor.java:57)
at org.terracotta.context.extractor.ObjectContextExtractor.extract(ObjectContextExtractor.java:50)
at org.terracotta.context.ContextManager.getOrCreateTreeNode(ContextManager.java:129)
at org.terracotta.context.ContextManager.associate(ContextManager.java:114)
at org.terracotta.context.ContextManager.access$000(ContextManager.java:39)
at net.sf.ehcache.constructs.EhcacheDecoratorAdapter.<init>(EhcacheDecoratorAdapter.java:68)
at net.sf.ehcache.constructs.blocking.BlockingCache.<init>(BlockingCache.java:93)
at net.sf.ehcache.constructs.blocking.BlockingCache.<init>(BlockingCache.java:106)
Expected result
No error is thrown.
Note
The above error has been resolved in Service Desk 2.5.3 and Atlassian Cache update is required to complement the fix.