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Details

Type: Bug
Resolution: Timed out
Priority: Low
Fix Version/s: None
Affects Version/s: 6.3.4
Component/s: Jira Importers Plugin
Labels:
- affects-server
- low-interest

Introduced in Version:
6.03
Support reference count:
1
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:
Hide

Atlassian Update – 06 September 2019

Hi everyone,

After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out.

Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy.

To see what the Jira team is currently working on and has recently delivered see the following dashboards:

Jira Server and Data Center: Recently resolved issues

Jira Server and Data Center: Current work and future plans

Jira Server and Data Center: Bug Fix Board

We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments.

Thank you,

Pawel Drygas,

Jira Server Bugmaster
Show
Atlassian Update – 06 September 2019 Hi everyone, After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out . Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments. Thank you, Pawel Drygas, Jira Server Bugmaster

Description

Summary

When trying to import attachment with (chinese/korean/japanese) character in it using JSON importer, issue get created with no attachment.

Steps to Reproduce

Import the attached JSON file using the JSON external importer.

Sample JSON code:

{
  "projects": [
    {
      "key": "MO",
      "name": null,
      "description": "",
      "issues": [
        {
          "priority": "P4 (No Impact/Notify)",
          "description": "ABC ABC",
          "status": "Done",
          "reporter": "user1",
          "issueType": null,
          "resolution": "Fixed",
          "created": "2013-01-03T22:36:00",
          "updated": "2013-01-03T22:36:00",
          "resolutionDate": "2013-01-17T08:22:00",
          "summary": "ABC ABC",
          "assignee": "user1",
          "watchers": [],
          
          "attachments": [
            
            {
              "name": "QC공정(4M기준)_양1.png",
              "attacher": "user1",
              "created": "2015-09-08T09:51:12.1681238+08:00",
              "uri": "file:///C:/Users/IT/Downloads/QC공정(4M기준)_양1.png",
              "description": null
            }
          ],
          "comments": [
                      ]
        }
      ]
    }
  ]
}

Expected Results

Issue get created together with attachment.

Actual Results

Issue get created and no attachment. The below exception is thrown in the log file:

2015-09-09 17:17:12,335 INFO - Import started by admin using com.atlassian.jira.plugins.importer.sample.SampleDataBean
2015-09-09 17:17:12,336 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - Importing: Users
2015-09-09 17:17:12,337 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - Only new items will be imported
2015-09-09 17:17:12,337 INFO - 0 users associated with import. 0 new users were created and imported as active.
2015-09-09 17:17:12,337 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - Finished Importing : Users
2015-09-09 17:17:12,337 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - 0 users successfully created.
2015-09-09 17:17:12,337 INFO - Retrieving projects...
2015-09-09 17:17:12,338 INFO - Project ExternalProject{id=null, externalName=null, name=null, key=MO, url=null, lead=null, description=, projectCategoryName=null, avatarUrl=null, assigneeType=null, versionCount=0, componentCount=0, issueCount=1} already exists. Not imported
2015-09-09 17:17:12,338 INFO - ------------------------------
2015-09-09 17:17:12,338 INFO - Importing: Versions
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Only new items will be imported
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Finished Importing : Versions
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Importing: Components
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Only new items will be imported
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Finished Importing : Components
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Retrieving custom fields...
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Importing: Issues
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Only new items will be imported
2015-09-09 17:17:12,365 INFO - Importing issue: ExternalIssue{externalId=null, summary=ABC ABC, issueType=null}
2015-09-09 17:17:12,699 WARN - An exception occurred dealing with attachment 'file:///C:/Users/IT/Downloads/양.png'.
com.atlassian.jira.plugins.importer.imports.AttachmentImportException: An exception occurred dealing with attachment 'file:///C:/Users/IT/Downloads/양.png'.
	at com.atlassian.jira.plugins.importer.imports.json.JsonAttachmentsProvider.getAttachmentForIssue(JsonAttachmentsProvider.java:46)
	at com.atlassian.jira.plugins.importer.sample.SampleDataBean.getAttachmentsForIssue(SampleDataBean.java:113)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:949)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:775)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:401)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: The filename, directory name, or volume label syntax is incorrect
	at java.io.WinNTFileSystem.canonicalize0(Native Method)
	at java.io.WinNTFileSystem.canonicalize(Unknown Source)
	at java.io.File.getCanonicalPath(Unknown Source)
	at java.io.File.getCanonicalFile(Unknown Source)
	at com.atlassian.jira.plugins.importer.imports.AttachmentImporter.importAttachmentFrom(AttachmentImporter.java:57)
	at com.atlassian.jira.plugins.importer.imports.json.JsonAttachmentsProvider.getAttachmentForIssue(JsonAttachmentsProvider.java:41)
	... 13 more
2015-09-09 17:17:12,708 INFO - Reindexing last 1 issues imported ...
2015-09-09 17:17:12,783 INFO - Reindexing took 74 ms.
2015-09-09 17:17:12,784 INFO - 1 issues successfully created
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Finished Importing : Issues
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Importing: Issue Links & Subtasks
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Only new items will be imported
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Finished Importing : Issue Links & Subtasks
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - No issues need to be reindexed.

Attachments

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import_error.png
95 kB
09/Sep/2015 9:31 AM
JSON_import.json
1.0 kB
09/Sep/2015 9:27 AM

Issue Links

is duplicated by

JRASERVER-64674 JSON importer can't import attachment with (chinese/korean/japanese) character

Closed

was cloned as: JIM-1650 Loading...

JSON importer can't import attachment with (chinese/korean/japanese) character

Details

Description

Summary

Steps to Reproduce

Expected Results

Actual Results

Attachments

Attachments

Issue Links

Activity

People

Dates