Details
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Bug
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Resolution: Duplicate
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Low
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None
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6.4.4, 6.4.5, 6.4.6
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None
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6.04
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Description
Summary
Logged in and logged out user are seeing different size of window for the issue collector. Logged out user are seeing small size issue collector window and logged in user are seeing full size issue collector window. Inconsistence behavior of the issue collector.
Steps to Reproduce
Configure the Issue Collector Form
Template set to : Custom
Message :
if no message define, the window will be very small, if there are message define, window will be larger
When Match reporter is set to :
Attempt to match user session of submitter or submitter email address
- Logged in user : will see full window
- Logged out user : Will see small window
Always use Issue Reporter
- Logged in user : Will see small window
- Logged out user : Will see small window
Expected Results
- Should be seeing complete window size for the issue collector
Actual Results
When Match reporter is set to :
Attempt to match user session of submitter or submitter email address
- Logged in user : will see full window
- Logged out user : Will see small window
Always use Issue Reporter
- Logged in user : Will see small window
- Logged out user : Will see small window
Workaround
- Do not use custom template / Define a longer message under Issue Collector Form > Message
Attachments
Issue Links
- duplicates
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JRASERVER-43865 Issue Collector Small Window Size
- Closed