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  1. Jira Data Center
  2. JRASERVER-43724

Update Documentation Emphasizing the Need to have Transition Permission to Close Issues

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    • Resolution: Won't Do
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Recently, we have had a few users(mainly those updating from JIRA 5.X to 6.X) complaining that they cannot close issues.

      We requested that they run permission helper to ensure they had all necessary permissions which always showed they did.

      When we requested that they send us their permission scheme, we realized they did not have permission to transition issues and deducing that since when you close an issue the issue has to change state from the current state it was in to closed state, we tested this and confirmed that they needed this permission.

      We would appreciate if relationships between permissions are emphasized in the documentation so customers are aware of them.

              mfahd Fahd
              ijimoh Ismael Olusula Jimoh (Inactive)
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