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  1. Jira Data Center
  2. JRASERVER-42552

Unable to link JIRA issue to Confluence page (500 Internal Server Error)

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      Summary of Bug

      When trying to link a JIRA issue to a Confluence page (utilizing the 'Search for a page' functionality), it will fail with an error.

      Stacktrace
      Cause

Referer URL: https://jira.reecenet.org/secure/RapidBoard.jspa?rapidView=31&view=planning&selectedIssue=JP-104

org.codehaus.jackson.map.JsonMappingException: No serializer found for class com.atlassian.jira.util.SimpleErrorCollection and no properties discovered to create BeanSerializer (to avoid exception, disable SerializationConfig.Feature.FAIL_ON_EMPTY_BEANS) )
org.codehaus.jackson.map.JsonMappingException: No serializer found for class com.atlassian.jira.util.SimpleErrorCollection and no properties discovered to create BeanSerializer (to avoid exception, disable SerializationConfig.Feature.FAIL_ON_EMPTY_BEANS) )at org.codehaus.jackson.map.ser.impl.UnknownSerializer.failForEmpty(UnknownSerializer.java:52)at org.codehaus.jackson.map.ser.impl.UnknownSerializer.serialize(UnknownSerializer.java:25)at org.codehaus.jackson.map.ser.StdSerializerProvider._serializeValue(StdSerializerProvider.java:610)at org.codehaus.jackson.map.ser.StdSerializerProvider.serializeValue(StdSerializerProvider.java:256)at org.codehaus.jackson.map.ObjectMapper.writeValue(ObjectMapper.java:1604)at org.codehaus.jackson.jaxrs.JacksonJsonProvider.writeTo(JacksonJsonProvider.java:558)at com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:306)at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1437)at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:237)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:69)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88)at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:59)at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:55)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:41)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:200)at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603)at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)at java.lang.Thread.run(Thread.java:745)
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Atlassian JIRA Project Management Software (v6.3.3#6331-sha1:d919e5c)

      Steps to reproduce

      1. Using JIRA 6.3.1, connect it to a Confluence instance
      2. Try to link a JIRA ticket to a Confluence page, using the 'Search for a page' functionality
      3. It will fail/get stuck (no errors in the GUI), but if the development tools are used, this can be seen :

      Additional info :

      • If the user links the page directly via the URL of the Confluence page, it will work with no problem
      • Other applink functionalities (such as JIRA Issue Macro) seems to be working fine
      • This appears to only happen in JIRA 6.3.1. During the test, it was connected with Confluence 5.5.3

      Workaround

      For now, I would recommend that the links from JIRA issue to Confluence page be done directly via the URL of the page

            [JRASERVER-42552] Unable to link JIRA issue to Confluence page (500 Internal Server Error)

            Jira-Admins added a comment -

            Issue is not fixed.

            Jira-Admins added a comment - Issue is not fixed.

            Oswaldo Hernandez (Inactive) added a comment -

            Hi shashijha,

            This issue was fixed in JIRA 6.3.6.

            Consequently, if you are still seeing this issue in JIRA 6.3.6 or later versions, could you please create a support ticket at https://support.atlassian.com? That way we will be able to investigate further.

            The credentials should be the same as for this site (https://jira.atlassian.com).

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi shashijha , This issue was fixed in JIRA 6.3.6. Consequently, if you are still seeing this issue in JIRA 6.3.6 or later versions, could you please create a support ticket at https://support.atlassian.com? That way we will be able to investigate further. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Shashi Jha added a comment -

            Link is not working. Work around provided is not acceptable to customers.

            Shashi Jha added a comment - Link is not working. Work around provided is not acceptable to customers.

              Unassigned Unassigned
              07a4c438f9a9 Shashi Jha
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: