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  1. Jira Server and Data Center
  2. JRASERVER-42160

Rename "Time to Resolution" field

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Issue - Fields
    • Labels:
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      Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      The Service Desk provides a system field titled, "Time to Resolution" and not all SLA's are bound by a Resolution. As an example, many of our clients only bind us to the time of customer contact.

      With that example, we would like to modify the Time to Resolution title to something more meaningful such as, "Time to Customer Contact".

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              Assignee:
              Unassigned
              Reporter:
              jhall3 Jason Hall
              Votes:
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                Dates

                Created:
                Updated: