Jira crashes about once a week, no reason

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    • Type: Support Request
    • Resolution: Answered
    • Priority: High
    • None
    • Affects Version/s: 2.5.3 Professional
    • Component/s: None
    • Environment:

      win 2000, oracle 9i on unix, WAS 5.02

      About once a week jira will crash and have the error message "System error." After restarting the app it works fine.

      here is the stack trace

      [8/11/04 10:41:12:172 CDT] 62d7ed2c WebGroup E SRVE0026E: [Servlet Error]-No presentation file with name '/secure/admin/user/views/viewuser.jsp' found!: javax.servlet.ServletException: No presentation file with name '/secure/admin/user/views/viewuser.jsp' found!
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java(Compiled Code))
      at javax.servlet.http.HttpServlet.service(HttpServlet.java(Compiled Code))
      at com.ibm.ws.webcontainer.servlet.StrictServletInstance.doService(StrictServletInstance.java(Compiled Code))
      at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet._service(StrictLifecycleServlet.java(Compiled Code))
      at com.ibm.ws.webcontainer.servlet.IdleServletState.service(StrictLifecycleServlet.java(Compiled Code))
      at com.ibm.ws.webcontainer.servlet.StrictLifecycleServlet.service(StrictLifecycleServlet.java(Inlined Compiled Code))
      at com.ibm.ws.webcontainer.servlet.ServletInstance.service(ServletInstance.java(Compiled Code))
      at com.ibm.ws.webcontainer.servlet.ValidServletReferenceState.dispatch(ValidServletReferenceState.java(Compiled Code))
      at com.ibm.ws.webcontainer.servlet.ServletInstanceReference.dispatch(ServletInstanceReference.java(Inlined Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java(Compiled Code))
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java(Compiled Code))
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.atlassian.jira.web.filters.AppConsistencyFilter.doFilter(AppConsistencyFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.atlassian.jira.web.filters.EncodingFilter.doFilter(EncodingFilter.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java(Compiled Code))
      at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java(Compiled Code))
      at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.handleWebAppDispatch(WebAppRequestDispatcher.java(Compiled Code))
      at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java(Compiled Code))
      at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java(Compiled Code))
      at com.ibm.ws.webcontainer.srt.WebAppInvoker.doForward(WebAppInvoker.java(Compiled Code))
      at com.ibm.ws.webcontainer.srt.WebAppInvoker.handleInvocationHook(WebAppInvoker.java(Compiled Code))
      at com.ibm.ws.webcontainer.cache.invocation.CachedInvocation.handleInvocation(CachedInvocation.java(Compiled Code))
      at com.ibm.ws.webcontainer.cache.invocation.CacheableInvocationContext.invoke(CacheableInvocationContext.java(Compiled Code))
      at com.ibm.ws.webcontainer.srp.ServletRequestProcessor.dispatchByURI(ServletRequestProcessor.java(Compiled Code))
      at com.ibm.ws.webcontainer.oselistener.OSEListenerDispatcher.service(OSEListener.java(Compiled Code))
      at com.ibm.ws.webcontainer.http.HttpConnection.handleRequest(HttpConnection.java(Compiled Code))
      at com.ibm.ws.http.HttpConnection.readAndHandleRequest(HttpConnection.java(Compiled Code))
      at com.ibm.ws.http.HttpConnection.run(HttpConnection.java(Compiled Code))
      at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java(Compiled Code))

        1. jira_error.GIF
          159 kB
          david forde
        2. SystemOut.log
          432 kB
          david forde
        3. SystemOut.log
          933 kB
          david forde

            Assignee:
            Unassigned
            Reporter:
            david forde
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              Created:
              Updated:
              Resolved: