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  1. Jira Data Center
  2. JRASERVER-41807

Notification Helper says that SD user will receive notifications, but they do not

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      If you have a Service Desk ticket that you move from the Service Desk project to a regular JIRA project, keeping the SD customer as the reporter, Notification Helper will say that user will receive notifications, yet they do not.

      Not sure if the bug is that they do not get notifications, or that Notification Helper says that they should.

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          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-41807 Notification Helper says that SD user will receive notifications, but they do not

          • Low - Low priority issues
          • Closed

          Suggestion - JRASERVER-41393 Troubleshoot JIRA Service Desk notifications using Notification Helper

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              Unassigned Unassigned
              dnicholson David Nicholson (Inactive)
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