Mail Handler to only check the Subject header for creation and commenting on issues

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    • Type: Suggestion
    • Resolution: Won't Do
    • None
    • Component/s: Email notifications
    • None
    • 2

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      It would be better to have the option for the mail handler to work as the following

      • The mail handler checks the Subject header for any current issues with the the same summary
        • If an issue is found the have the same Summary as in the Subject header, the content of the email message's body is processed and added as a comment to that particular issue
        • If there isn't any issue with the same contents as the Subject header, a new issue is created
      • The mail handler should not check the in-reply-to header at all

      This is because sometimes customers will just type the summary of the issue in the Subject and want it to be added as a comment. The current way the mail handler works will cause many duplicate issues to be created.

      This will also help in the case where in-reply-to header doesn't get generated properly or if the customer doesn't use the Reply function but wants to add a comment to a particular issue.

            Assignee:
            Unassigned
            Reporter:
            Yit Wei
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: