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  1. Jira Data Center
  2. JRASERVER-40722

JIRA import fails and hangs. Log error: could not find entity for entityName

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      When performing an import the JIRA instance hangs and the logs show the following error message:

      JiraImportTaskExecutionThread-1 ERROR XXXXX 775x191x1 13ia0t7 0:0:0:0:0:0:0:1 /secure/admin/XmlRestore.jspa [jira.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: KPlugins
      java.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: KPlugins
      

      Cause:
      The XML export was generated from an instance with some specific third party plugins installed on it.

      Behaviour and Workaround explained at Could not find entity for entityName - when restoring a XML backup into a JIRA application

      Note:
      The JIRA instance shouldn't hang. On OnDemand users are not able to login and see a 500 error message screen until it is manually restarted. No error message is displayed explaining the error.

            Unassigned Unassigned
            mfernandezbadii Mauro Badii
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              Created:
              Updated:
              Resolved: