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  1. Jira Data Center
  2. JRASERVER-40584

Line break doesn't work for email notification via Share Issue

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 6.3.8, 6.3.15, 8.20.12, 9.4.11
    • Email notifications

      Issue Summary

      When using "Share this Issue" to send out a email notification, any line breaks in the notes will not be in the email body.

      This only happens when email type preference of that user is set to html. When using text emails, the line breaks are set.

      This is reproducible on Data Center: (yes)

      Steps to reproduce

      1. Configure Outgoing Email
      2. Navigate to an issue and choose the Share option
      3. In the Note section, add the following:
        Line One
        Line Two
        
        Line Three
        

        Notice the line break

      1. Share the issue

      Expected behavior

      Email notification will render the message with line break

      Actual result

      Email notification render the message in a single line

      Line One Line Two Line Three
      

      Note

      Default outgoing email format doesn't affect the behavior of the email notification

              Unassigned Unassigned
              cchan Chung Park Chan
              Votes:
              12 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated: