Details
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Bug
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Resolution: Timed out
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Low
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None
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5.2.11
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5.02
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1
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Severity 3 - Minor
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0
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Description
Nick Mitchell here at CD-adapco opened a ticket to ask why his e-mailed comments weren't getting added to issues in JIRA.
Here are the log entries I found:
2014-07-18 06:52:28,976 WARN [jira@cd-adapco.com] QuartzWorker-0 ServiceRunner Add Comment New This user is not in jira so can not add a comment: Nick Mitchell <nick.mitchell@cd-adapco.com> 2014-07-18 06:52:28,976 ERROR [jira@cd-adapco.com] QuartzWorker-0 ServiceRunner Add Comment New Add Comment New[10271]: The mail 'FROM' does not match a valid user This user is not in JIRA so can not add a comment: Nick Mitchell <nick.mitchell@cd-adapco.com>
Look simple, right? It was.
I found that when we'd created his JIRA account, we'd put a single space at the end of his e-mail address. That was enough to stop the "Add Comment" mail handler from matching the FROM addresses with the e-mail in Nick's account.
Here is what we had entered for his e-mail address:
"nick.mitchell@cd-adapco.com " <- not a typo, there was really a space
Outbound mail to users from JIRA works fine for Nick.
My guess is that someone didn't think to or choose not to strip trailing whitespace from the e-mail address during user creation and also when matching in the mail handler.
We have our accounts in the internal JIRA user directory, by the way.
Attachments
Issue Links
- is related to
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JRASERVER-69492 Strip trailing whitespaces from the Single sign-on issuer field
- Gathering Interest