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  1. Jira Data Center
  2. JRASERVER-39101

Attach Screenshot not working in JIRA OnDemand (but it did before!) from Agile board (but works from open ticket)

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Environment: Windows 7 Professional, SP1

      Browser: Firefox ESR 24.6.0 ESR (corporate approved version) or Chrome Version 35.0.1916.153 m

      Java 7 V60 (also automagically installed by corporate)

      We used to be able to click the three grey dots in the Agile board view and select Atttach Screenshot and there would be a box where we could paste a clipped image. Now the container doesn't appear and clicking either the PrtScn button or Ctrl + V buttons does nothing. (see attachment: attachattempt.jpg). Entering a filename and clicking Upload generates a 500 error. (see attacherror.jpg, below)

      I didn't change the system permissions. Adding attachments is still enabled. What happened and how do I get the ability to attach screenshots back? (Yes, I know I can save them and attach the file, but that's not quite as convenient).

      I tried opening an issue and using More-->Attach Screenshot and it appears to be working properly.

      We first noticed this problem around mid-June, 2014

        1. attachattempt.jpg
          attachattempt.jpg
          47 kB
        2. attacherror.jpg
          attacherror.jpg
          3.15 MB

            bayers Bradley Ayers (Inactive)
            2c4830c12b8c Judy Fearn (TEST)
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              Created:
              Updated:
              Resolved: