If a user tries to load JIRA gadget directory, the operation take a long time (up to a minute) to complete. It also causes a CPU usage spike, and affects the overall JIRA instance performance.
- In a JIRA instance with multiple users, create or configure a dashboard.
- Click Add gadget to display the gadget directory.
The gadget directory loads without issues and all gadgets are displayed.
The operation takes a long time, and consumes excessive CPU resources. This puts pressure on the whole instance, affecting other users that may be attempting to load other JIRA screens.
In some cases pages fail to load altogether with an error:
The requested page failed to load. If the problem persists, please contact Atlassian Cloud Support.
There is no workaround for this issue, although a later attempt to load the gadget directory may succeed if some of the data has been cached.