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Bug
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Resolution: Low Engagement
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Low (View bug fix roadmap)
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None
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6.2.6
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6.02
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5
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Severity 3 - Minor
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2
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Hi,
I have set up security for a client in a way that you have Users | Developers & Administrators, where Developers can do everything Users can + some extra permissions (like creating issues etc). Administrators can do everything that developers can + some extra permissions (like administering the tool). I have done this in all the 6 tools (JIRA, Confluence, Stash, Bamboo, FeCru & Crowd) & it all works, but I have stumbled upon a bug.
I added jira-administrators to the 'JIRA Administrators'-permission & 'Create Shared Objects'-permission. As a consequence, I can't add jira-administrators to the 'JIRA Users'-permission as this is not needed for administrators.
To be able to create a dashboard however, an account has to have the 'JIRA Users'-permission. This makes it impossible to create a dashboard as an administrator with the current permission settings.
As a temporary workaround, I added the people inside jira-administrators also to jira-users. But this is not the way I like it. I would like the jira-administrators to only be placed in the group jira-administrators and be able to do everything a user & a developer can + administration tasks.
Kind regards,
Dimitri
[JRASERVER-38509] Can't manage dashboard as administrator
Sarah Elkins
added a comment - We are seeing this same issue in our Jira Server, only with certain users though and only in Chrome with the small handful of users affected. The most recent user was using Chrome Version 67.0.3396.79 (Official Build) (64-bit) on Windows 7. We were able to have him use a different browser (IE) and he was able to then share his filters.
Sarah Elkins
added a comment - We are seeing this same issue in our Jira Server, only with certain users though and only in Chrome with the small handful of users affected. The most recent user was using Chrome Version 67.0.3396.79 (Official Build) (64-bit) on Windows 7. We were able to have him use a different browser (IE) and he was able to then share his filters.
Here is what I did to work around this @dmitry :
Have another non-admin user create a basic search. Have them share it. Log in with your admin account, go to the list of shared objects, find their filter, and take ownership. Now you can edit it and do whatever else you want.
https://confluence.atlassian.com/adminjiraserver071/managing-shared-filters-802593150.html
Then i´m sorry as long as you are using Atlassian Cloud, all I can do is suggest you raise a support ticket with Atlassian if you havent already https://support.atlassian.com/contact/
I would be amiss if I didn't mention we (Riada) can host your Atlassian applications and help you with such problems! We run the server versions of the Atlassian applications and can make technical deep dives if needed.
https://riada.se/services/hosting/
Dmitry Sayankin
added a comment - I dont know cloud that well, but in server there is a Global Permission for creating shared objects. Is there such a permission in cloud?
Yes, there is such a permission and I've already tried setting it up. No result
Dmitry Sayankin
added a comment - I dont know cloud that well, but in server there is a Global Permission for creating shared objects. Is there such a permission in cloud ?
Yes, there is such a permission and I've already tried setting it up. No result I dont know cloud that well, but in server there is a Global Permission for creating shared objects. Is there such a permission in cloud?
Dmitry Sayankin
added a comment - I don't have such a button (Add shares) though I'm the administator of the whole Jira. See below
Dmitry Sayankin
added a comment - I don't have such a button (Add shares) though I'm the administator of the whole Jira. See below
Basically I own a filter (and i´m Jira-user and admin) and the "Add shares" link is broken and cant be clicked.
I could probably fix it in the database, but as you are on Atlassian Cloud you dont have that possibility.
Dmitry Sayankin
added a comment - Hi, Anders! Can you explain what you mean? I have Jira Cloud so it's automatically up-to-date and I cannot change Jira version. I didn't manage to find appropriate issue in Jira Cloud support project and that's why I wrote here.
Dmitry Sayankin
added a comment - Hi, Anders! Can you explain what you mean? I have Jira Cloud so it's automatically up-to-date and I cannot change Jira version. I didn't manage to find appropriate issue in Jira Cloud support project and that's why I wrote here. 
Hi,
At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.
This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.
Please note the comments on this thread are not being monitored.
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