Details
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Bug
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Resolution: Unresolved
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Low
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None
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6.0.5
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6
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13
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Severity 3 - Minor
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1
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Description
Symptoms
LDAP synchronisation fails with the following error in atlassian-jira.log:
2014-03-05 06:30:15,246 QuartzScheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] failed synchronisation complete for directory [ 10000 ] in [ 12ms ] 2014-03-05 06:30:15,667 QuartzScheduler_Worker-1 ERROR [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10000 ]. java.lang.IllegalArgumentException: Passed List had more than one value. at org.ofbiz.core.entity.EntityUtil.getOnly(EntityUtil.java:62) at com.atlassian.jira.crowd.embedded.ofbiz.OfBizInternalMembershipDao.isDirectMember(OfBizInternalMembershipDao.java:85) at com.atlassian.jira.crowd.embedded.ofbiz.OfBizInternalMembershipDao.isGroupDirectMember(OfBizInternalMembershipDao.java:80) at com.atlassian.jira.crowd.embedded.ofbiz.OfBizDelegatingMembershipDao.isGroupDirectMember(OfBizDelegatingMembershipDao.java:70) at com.atlassian.crowd.directory.AbstractInternalDirectory.isGroupDirectGroupMember(AbstractInternalDirectory.java:711) at com.atlassian.crowd.directory.AbstractInternalDirectory.removeGroupFromGroup(AbstractInternalDirectory.java:768) at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.removeGroupMembershipsForGroup(DbCachingRemoteChangeOperations.java:879) at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.syncGroupMembersForGroup(DirectoryCacheImplUsingChangeOperations.java:145) at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseMemberships(AbstractCacheRefresher.java:149) at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:84) at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:124) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:644) at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63) at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50) at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJob.execute(DirectoryPollerJob.java:34) at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
Diagnosis
- This error happens when there are multiple mappings for User to Group to Directory for the same user due to database inconsistency.
Resolution
Please see the knowledge base article LDAP directory fails to synchronise with error "Error occurred while refreshing the cache for directory" which provides SQL queries to confirm and fix the inconsistencies.
Attachments
Issue Links
- mentioned in
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