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Bug
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Resolution: Fixed
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Medium (View bug fix roadmap)
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6.2.1
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None
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6.02
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NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.
Problem
After fully restoring a fresh OnDemand backup into a fresh JIRA 6.2.1 instance, no user is able to log into the application.
Expected results
JIRA should allow all users to successfully log into the application
Actual Results
All users (including sysadmin) get a "You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators." error message.
atlassian-jira.security.log displays the following
2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login The user 'sysadmin' is NOT AUTHORIZED to perform to login for this request 2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login login : 'sysadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
No error is logged into catalina.out (or atlassian.jira.log).
Everything seems correct in the database side (cwd_user/app_user/cwd_membership/cwd_directory tables)
Workaround
- Import OnDemand backup using JIRA 6.2
- Shutdown the instance
- Start JIRA 6.2.1 pointing to the JIRA 6.2 database
JIRA will upgrade the 6.2 database and you can use your JIRA 6.2.1 successfully
- relates to
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- Closed
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[JRASERVER-37574] Unable to log in after JIRA OnDemand restore into JIRA Standalone
| Remote Link | Original: This issue links to "Page (Atlassian Documentation)" [ 118701 ] |
| Minimum Version | New: 6.02 |
| Workflow | Original: JAC Bug Workflow v2 [ 2846847 ] | New: JAC Bug Workflow v3 [ 2928750 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2587425 ] | New: JAC Bug Workflow v2 [ 2846847 ] |
| Workflow | Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1542889 ] | New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2587425 ] |
| Description |
Original:
*Problem*
After fully restoring a fresh OnDemand backup into a fresh JIRA 6.2.1 instance, no user is able to log into the application. *Expected results* JIRA should allow all users to successfully log into the application *Actual Results* All users (including sysadmin) get a "You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators." error message. atlassian-jira.security.log displays the following {noformat} 2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login The user 'sysadmin' is NOT AUTHORIZED to perform to login for this request 2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login login : 'sysadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie. {noformat} No error is logged into catalina.out (or atlassian.jira.log). Everything seems correct in the database side (cwd_user/app_user/cwd_membership/cwd_directory tables) *Workaround* - Import OnDemand backup using JIRA 6.2 - Shutdown the instance - Start JIRA 6.2.1 pointing to the JIRA 6.2 database JIRA will upgrade the 6.2 database and you can use your JIRA 6.2.1 successfully |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-37574]. {panel} *Problem* After fully restoring a fresh OnDemand backup into a fresh JIRA 6.2.1 instance, no user is able to log into the application. *Expected results* JIRA should allow all users to successfully log into the application *Actual Results* All users (including sysadmin) get a "You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators." error message. atlassian-jira.security.log displays the following {noformat} 2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login The user 'sysadmin' is NOT AUTHORIZED to perform to login for this request 2014-03-20 13:46:56,834 http-bio-8080-exec-1 anonymous 826x106x1 1p3qqqo 127.0.0.1 /rest/gadget/1.0/login login : 'sysadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie. {noformat} No error is logged into catalina.out (or atlassian.jira.log). Everything seems correct in the database side (cwd_user/app_user/cwd_membership/cwd_directory tables) *Workaround* - Import OnDemand backup using JIRA 6.2 - Shutdown the instance - Start JIRA 6.2.1 pointing to the JIRA 6.2 database JIRA will upgrade the 6.2 database and you can use your JIRA 6.2.1 successfully |
| Link |
New:
This issue relates to |
| Labels | Original: affects-cloud ondemand-alpha ondemand-workaround | New: affects-cloud affects-server ondemand-alpha ondemand-workaround |
| Component/s | Original: JIRA Cloud [Deprecated] [ 18704 ] | |
| Labels | Original: ondemand-alpha ondemand-workaround | New: affects-cloud ondemand-alpha ondemand-workaround |
| Workflow | Original: JIRA Bug Workflow w Kanban v6 [ 675911 ] | New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1542889 ] |