Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-36798

Unable to delete field configuration created by plugin e.g. Service Desk

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Symptoms

      Currently, it's not possible to delete or remove any field configuration in JIRA, as there isn't any delete button for it, even if the 'field config' is not used anywhere.

      Steps to reproduce
      1. Run a vanilla JIRA 6.2.3 and install Service Desk 1.2.5
      2. Create a new Service Desk Project
      3. Navigate to project Administration and disable Service Desk
      4. Remove Field Configuration Scheme for the newly created project. (There will be duplicated Field Configuration Scheme due to JSD-467)
      5. Navigate to Field Configuration. The option to delete field configuration is not available.
      Workaround

      You can delete a field configuration by calling the URL:

      JIRA OnDemand
      https://<instance-name>.atlassian.net/secure/admin/DeleteFieldLayout!default.jspa?id=111
      JIRA Installed
      http://<base-url>/secure/admin/DeleteFieldLayout!default.jspa?id=10201

      Where (id) is the ID of the field configuration, which you can obtain it by hovering your mouse over the field config and you will see the ID at the bottom of your browser.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-475 Cannot remove field configuration after Service Desks are deleted

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-36798 Unable to delete field configuration created by plugin e.g. Service Desk

          • Low - Low priority issues
          • Closed
          mentioned in

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              romar Abdulrazaq Mohammed Ali Omar (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              21 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: