Clicking on an attachment with spaces produces an Internal Server error

XMLWordPrintable

    • Type: Support Request
    • Resolution: Support Request
    • Priority: Low
    • None
    • Affects Version/s: 6.0.8
    • Component/s: None

      1. Save an attachment which has spaces in the name, e.g. typical word document
      2. Try to click on this attachment within the issue.

      Expected:
      The attachment is downloaded/opened/displayed

      Actual:
      A page displays the 'Internal Server Error'

      Notes:
      I noticed that the internal server error page displayed the path to the attachment with %20 where there were spaces. Manually removing these and pressing enter does download the attachment. This is a temporary workaround but not long term given the volume of usage we are getting. Observed this with both Chrome & Firefox

        1. a b c.txt
          0.0 kB
        2. IE 7 User Machines.xlsx
          9 kB
        3. My name has spaces in it.docx
          27 kB
        4. NYL Jira Simple Web Availability Monitor.docx
          16 kB
        5. TESTSD-34 Attachment.jpg
          TESTSD-34 Attachment.jpg
          120 kB
        6. TESTSD-34 Attachment.jpg
          TESTSD-34 Attachment.jpg
          120 kB
        7. TESTSD-34 Issue.jpg
          TESTSD-34 Issue.jpg
          168 kB
        8. TESTSD-34 Issue.jpg
          TESTSD-34 Issue.jpg
          168 kB

            Assignee:
            Unassigned
            Reporter:
            Manohar Venkataraman
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: