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Type:
Bug
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Resolution: Low Engagement
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Priority:
Low
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None
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Affects Version/s: 6.1.1
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Component/s: Email notifications
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6.01
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9
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Severity 3 - Minor
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0
NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.
If a catch email is specified as part of a group address (http://www.ietf.org/rfc/rfc2822.txt section A.1.3) JIRA does not parse it.
Three scenarios exist here:
- Catch email exists before the group:
To: "John Smith" <catchemail@example.com>, Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>;
- Catch email exists after the group:
To: Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>;, "John Smith" <catchemail@example.com>
- Catch email exists within the group:
To: Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>, "John Smith" <catchemail@example.com>;
Scenarios 1 and 2 result in a properly parsed email.
Scenario 3 results in a "do not match the catch email" error.
Expected: Scenario 3 should be parsed without issue.
Steps to repro:
- Download the ingroup.eml file and place it within the <JIRA HOME>/import/mail folder
- Add a new mail handler, and specify the local directory instead of a POP/IMAP server
- Specify the catch email to be:
catchemail@example.com
- Set a default assignee, and test the connection, click on More Details
- Error is:
Found 1 message(s) in the <JIRA HOME>/import/mail folder. Cannot handle message as the recipient(s) (Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>, "John Smith" <catchemail@example.com>;) do not match the catch email catchemail@example.com
- relates to
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JRACLOUD-35436 JIRA's mail handler does not properly parse group email addresses
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- Closed
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- mentioned in
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