[JRASERVER-34204] Internet Explorer 8 + 10 broken (Assigned to me gadget)

Type: Bug
Resolution: Fixed
Priority: Medium (View bug fix roadmap)
Fix Version/s: 6.0.8, 6.1-OD-07
Affects Version/s: 6.0.6, 6.0.7
Component/s: Dashboard & Gadgets
Labels:
- affects-server
- expedite
Environment:

Browsers: IE 8, IE 9, IE 10

Introduced in Version:
6
Bug Fix Policy:
View Atlassian Server bug fix policy

Update: Actually it looks broken in Firefox too.

I was running JIRA 6.0.4 in our development instance, and noticed that 6.0.6 was released fixing IE8 issues.

After the upgrade IE 8 + 10 on multiple machines, has rendering issues which were not present in 6.0.4

It looks like this is down to the 'Assigned to me' gadget.

The standard dashboard looks fine, as it doesn't have the 'Assigned to me gadget', however adding it re-creates the problem.

IE10:

My 'Assigned to me' box appears be to a restricted size, unable to edit (save button missing).

IE8 Debug:
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C)
Timestamp: Wed, 7 Aug 2013 09:44:09 UTC

Message: 'AJS' is undefined
Line: 2
Char: 1
Code: 0
URI: http://jira-dev.snellwilcox.local/s/en_UK5ygja8-1988229788/6105/5/1.0/_/download/batch/jira.webresources:util-lite/jira.webresources:util-lite.js

Message: 'AJS' is undefined
Line: 2
Char: 1
Code: 0
URI: http://jira-dev.snellwilcox.local/s/en_UK5ygja8-1988229788/6105/5/1.0/_/download/batch/jira.webresources:list/jira.webresources:list.js

Message: 'JIRA' is null or not an object
Line: 2
Char: 14
Code: 0
URI: http://jira-dev.snellwilcox.local/s/en_UK5ygja8-1988229788/6105/5/1.0/_/download/batch/jira.webresources:util/jira.webresources:util.js

Message: 'JIRA' is null or not an object
Line: 2
Char: 1
Code: 0
URI: http://jira-dev.snellwilcox.local/s/en_UK5ygja8-1988229788/6105/5/1.0/_/download/batch/jira.webresources:autocomplete/jira.webresources:autocomplete.js

Message: Object doesn't support this property or method
Line: 4
Char: 9
Code: 0
URI: http://jira-dev.snellwilcox.local/s/en_UK5ygja8-1988229788/6105/5/6.0.6/_/download/batch/com.atlassian.jira.gadgets:core-gadget-resources/com.atlassian.jira.gadgets:core-gadget-resources.js

Message: 'AJS.Dropdown' is null or not an object
Line: 341
Char: 29
Code: 0
URI: http://jira-dev.snellwilcox.local/plugins/servlet/gadgets/ifr?container=atlassian&mid=14362&country=UK&lang=en&view=default&view-params=%7B%22writable%22%3A%22false%22%7D&st=atlassian%3ALotGIe2g%2BtMKIMIhZou4u8YDh3H6GdX6qH42bk8QM%2B1WeZkhMjsEXMcy8OlxScGEvL99z4KUhgSFF2o9fOvBfpykuTDIxZPRvJroVB5whWoyN1T6hzDTlsdKT7jvuhq2NEZkrfpjWeNXmYhkMHtIyU82McXxGAEvtA71AmeHKTqXHrNyoAINn6KxJxMADFr0G2jCJqMvNf1lBJLvAFiSXUp3l7cFRmzRfo0ZjiRcj%2F5TZw3dXGHZu%2BIv9Ph1ZspGJNZ3tWBjvgnU6l694CaNCJaYwVstHQdZY6qjVl8DrVahbs%2FFQbfP0BrvPT1MMtYMO4iDBw%3D%3D&up_num=37&up_isConfigured=true&up_columnNames=--Default--&up_sortColumn=&up_refresh=15&url=http%3A%2F%2Fjira-dev.snellwilcox.local%2Frest%2Fgadgets%2F1.0%2Fg%2Fcom.atlassian.jira.gadgets%3Aassigned-to-me-gadget%2Fgadgets%2Fassigned-to-me-gadget.xml&libs=auth-refresh

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InternetExplorer8.jpg
98 kB
08/Aug/2013 2:51 PM
jira.6.0.7.jpg
402 kB
23/Aug/2013 8:15 AM

is caused by

JRACLOUD-66624 Unpleasant Changes on Gadgets on the latest releases

Closed

is duplicated by

JRASERVER-35282 Gadget Assigned to Me

Closed

testing discovered: JDEV-24404 Failed to load

IT Support added a comment - 23/Aug/2013 8:46 AM

Ah! Thank you very much for the clarification Oswaldo!

Looking forward to 6.0.8!

IT Support added a comment - 23/Aug/2013 8:46 AM Ah! Thank you very much for the clarification Oswaldo! Looking forward to 6.0.8!

Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 8:38 AM

Hi reece.percival@snellgroup.com,

This is indeed a bug in JIRA 6.0.7 and has already been fixed and tested. The fix should be available in the next stable version (JIRA 6.0.8) That is what my previous comment implied. I will adjust it to make it more clear.

Regards,

Oswaldo Hernández.
[Atlassian].

Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 8:38 AM Hi reece.percival@snellgroup.com , This is indeed a bug in JIRA 6.0.7 and has already been fixed and tested. The fix should be available in the next stable version (JIRA 6.0.8) That is what my previous comment implied. I will adjust it to make it more clear. Regards, Oswaldo Hernández. [Atlassian] .

IT Support added a comment - 23/Aug/2013 8:15 AM

Please find attached a screenshot of JIRA 6.0.7 on IE8

IT Support added a comment - 23/Aug/2013 8:15 AM Please find attached a screenshot of JIRA 6.0.7 on IE8

IT Support added a comment - 23/Aug/2013 8:05 AM - edited

This is the Assigned to me gadget on a dashboard (see Daniel Lengs screenshot above). Seems odd that both of us can recreate it... Might be worth assigning yourself more than 5 tickets or something??

IT Support added a comment - 23/Aug/2013 8:05 AM - edited This is the Assigned to me gadget on a dashboard (see Daniel Lengs screenshot above). Seems odd that both of us can recreate it... Might be worth assigning yourself more than 5 tickets or something??

Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 6:43 AM - edited

Fixed and tested OK on both master and stable in IE8, IE9 and IE10. Also confirmed that it now works on Firefox as well.

Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 6:43 AM - edited Fixed and tested OK on both master and stable in IE8, IE9 and IE10. Also confirmed that it now works on Firefox as well.

IT Support added a comment - 20/Aug/2013 10:42 AM

I have just upgraded to JIRA 6.0.7 and this bug is still visible.

IT Support added a comment - 20/Aug/2013 10:42 AM I have just upgraded to JIRA 6.0.7 and this bug is still visible.

IT Support added a comment - 19/Aug/2013 8:34 AM

@edalgliesh Any clue if we plan to see an 'Atlassian JIRA - Plugins - Gadgets Plugin' update to resolve this issue shortly?

IT Support added a comment - 19/Aug/2013 8:34 AM @edalgliesh Any clue if we plan to see an 'Atlassian JIRA - Plugins - Gadgets Plugin' update to resolve this issue shortly?

IT Support added a comment - 08/Aug/2013 2:56 PM - edited

Its worth noting that the more tickets assigned to yourself the uglier it gets!

It also isnt quite right in other browsers, however you need more than 3 tickets to see this.

IT Support added a comment - 08/Aug/2013 2:56 PM - edited Its worth noting that the more tickets assigned to yourself the uglier it gets! It also isnt quite right in other browsers, however you need more than 3 tickets to see this.

Daniel Leng (Inactive) added a comment - 08/Aug/2013 2:51 PM

edalgliesh I have manage to reproduce this in a fresh install of JIRA 6.0.6. Please see this attached screenshot: InternetExplorer8.jpg
My Internet Explorer version is 8.0.7601.17514. As we can see from the screenshot, other gadgets are rendering correctly.

I also tried running IE8 without any browser addons. Same display issues, and the error message is as described by customer.

Daniel Leng (Inactive) added a comment - 08/Aug/2013 2:51 PM edalgliesh I have manage to reproduce this in a fresh install of JIRA 6.0.6. Please see this attached screenshot: InternetExplorer8.jpg My Internet Explorer version is 8.0.7601.17514 . As we can see from the screenshot, other gadgets are rendering correctly. I also tried running IE8 without any browser addons. Same display issues, and the error message is as described by customer.

IT Support added a comment - 08/Aug/2013 8:11 AM

Support ticket created https://support.atlassian.com/browse/JSP-168902

IT Support added a comment - 08/Aug/2013 8:11 AM Support ticket created https://support.atlassian.com/browse/JSP-168902

Assignee:: Oswaldo Hernandez (Inactive)

Reporter:: IT Support

Affected customers:: 0 This affects my team

Watchers:: 4 Start watching this issue

Created:: 07/Aug/2013 10:04 AM

Updated:: 28/Mar/2019 12:10 AM

Resolved:: 03/Sep/2013 5:50 AM

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Collapse comment: IT Support added a comment - 23/Aug/2013 8:46 AM

Expand comment: IT Support added a comment - 23/Aug/2013 8:46 AM

Collapse comment: Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 8:38 AM

Expand comment: Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 8:38 AM

Collapse comment: IT Support added a comment - 23/Aug/2013 8:15 AM

Expand comment: IT Support added a comment - 23/Aug/2013 8:15 AM

Collapse comment: IT Support added a comment - 23/Aug/2013 8:05 AM, Edited by IT Support - 23/Aug/2013 8:06 AM

Expand comment: IT Support added a comment - 23/Aug/2013 8:05 AM, Edited by IT Support - 23/Aug/2013 8:06 AM

Collapse comment: Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 6:43 AM, Edited by Oswaldo Hernandez - 23/Aug/2013 8:39 AM

Expand comment: Oswaldo Hernandez (Inactive) added a comment - 23/Aug/2013 6:43 AM, Edited by Oswaldo Hernandez - 23/Aug/2013 8:39 AM

Collapse comment: IT Support added a comment - 20/Aug/2013 10:42 AM

Expand comment: IT Support added a comment - 20/Aug/2013 10:42 AM

Collapse comment: IT Support added a comment - 19/Aug/2013 8:34 AM

Expand comment: IT Support added a comment - 19/Aug/2013 8:34 AM

Collapse comment: IT Support added a comment - 08/Aug/2013 2:56 PM, Edited by IT Support - 08/Aug/2013 2:57 PM

Expand comment: IT Support added a comment - 08/Aug/2013 2:56 PM, Edited by IT Support - 08/Aug/2013 2:57 PM

Collapse comment: Daniel Leng (Inactive) added a comment - 08/Aug/2013 2:51 PM

Expand comment: Daniel Leng (Inactive) added a comment - 08/Aug/2013 2:51 PM

Collapse comment: IT Support added a comment - 08/Aug/2013 8:11 AM

Expand comment: IT Support added a comment - 08/Aug/2013 8:11 AM

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