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Bug
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Resolution: Fixed
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Low
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6.0
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None
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6
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When an incorrectly defined Base URL is set, the "Auto Look and Feel" option results in browser errror.
Common scenario could be SSL without the proper certs, etc. Especially after a migration/upgrade.
- Browser:
Error 330 (net::ERR_CONTENT_DECODING_FAILED): Unknown error.
- The following would appear in logs
2013-05-30 09:42:10,432 http-bio-127.0.0.1-18000-exec-16 ERROR [500ErrorPage.jsp] Exception caught in 500 page javax.imageio.IIOException: Can't get input stream from URL! java.lang.RuntimeException: javax.imageio.IIOException: Can't get input stream from URL! at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:245) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.generateFromLogo(AutoLookAndFeelManager.java:53) at com.atlassian.jira.lookandfeel.EditLookAndFeel.doAutoUpdateColors(EditLookAndFeel.java:368) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) ... Caused by: javax.imageio.IIOException: Can't get input stream from URL! at javax.imageio.ImageIO.read(Unknown Source) at com.atlassian.jira.lookandfeel.AutoLookAndFeelManager.getLogoInfo(AutoLookAndFeelManager.java:240) ... 193 more Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.ssl.Alerts.getSSLException(Unknown Source) at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source) at sun.security.ssl.Handshaker.fatalSE(Unknown Source) at sun.security.ssl.Handshaker.fatalSE(Unknown Source) at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source) at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source) at sun.security.ssl.Handshaker.processLoop(Unknown Source) at sun.security.ssl.Handshaker.process_record(Unknown Source) at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source) at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source) at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source) at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source) at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source) at java.net.URL.openStream(Unknown Source) ... 195 more Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.validator.PKIXValidator.doBuild(Unknown Source) at sun.security.validator.PKIXValidator.engineValidate(Unknown Source) at sun.security.validator.Validator.validate(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source) at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source) ... 208 more Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(Unknown Source) at java.security.cert.CertPathBuilder.build(Unknown Source) ... 214 more
- In this case, JIRA needed a SSL cert installed into Java
This may also occur if the URL is simply badly defined, like http://wrongurl:8001
Quick reproduce:
- Fresh JIRA install, http://localhost:8080
- Edit Base URL to: https://localhost:8080
- Navigate to Look and Feel
- Upload a logo
- Click the "To apply a color scheme that matches your logo, click here." option
- Browser/logs error
Expectation: re-color works or some message about the base URL being ill-defined.
- is related to
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JRASERVER-33298 Figure out what we're going to do with Configured (Base) URL vs Detected URL
- Closed
- mentioned in
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