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  1. Jira Data Center
  2. JRASERVER-33332

Notification Helper does not work with sub-task

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low (View bug fix roadmap)
    • None
    • 5.2.8, 5.2.11, 6.3.10, 6.3.15, 7.1.7, 7.2.1, 7.3.6, 7.0.0
    • Administration - Notification Helper

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Steps to Reproduce:
      Browse to the Notification Helper in Adminstration and try to check for an issue which is a sub-task.

      Expected Results:
      The Notification Helper should show me results after adding an issue to check if the user will get notifications

      Actual Results:
      After typing the issue, you get the error that the issue does not exist.

      Workaround

      Browse to the issue, and then use the Notification Helper from the view issue screen.

            [JRASERVER-33332] Notification Helper does not work with sub-task

            Markus Fischbacher added a comment - - edited

            Awesome... raised more than 11 years ago and still an issue... I really need that feature.

            Markus Fischbacher added a comment - - edited Awesome... raised more than 11 years ago and still an issue... I really need that feature.

            Brent Nye added a comment -

            Also affects Data Center 8.20.27

            Brent Nye added a comment - Also affects Data Center 8.20.27

            Viktoria Boiko added a comment -

            Same in 8.20.1

            Viktoria Boiko added a comment - Same in 8.20.1

            Clemens Kleibusch added a comment -

            Same in 8.21.0

            Clemens Kleibusch added a comment - Same in 8.21.0

            Sysad added a comment -

            Same in JSD 4.5

            Sysad added a comment - Same in JSD 4.5

            Deleted Account (Inactive) added a comment -

            this is beyond moronic - I want to know if a subtask I assign to a colleague is completed.  To do that I have to keep checking the task.  So the point of a subtask is what?  To do work where you hide progress?

            Deleted Account (Inactive) added a comment - this is beyond moronic - I want to know if a subtask I assign to a colleague is completed.  To do that I have to keep checking the task.  So the point of a subtask is what?  To do work where you hide progress?

            Roger Hughes added a comment -

            Yes, this is frustrating.

            Roger Hughes added a comment - Yes, this is frustrating.

            Delta Gap added a comment -

            Any update? This is very frustrating.

            Delta Gap added a comment - Any update? This is very frustrating.

            Deleted Account (Inactive) added a comment -

            still an issue in 8.2.3

            Deleted Account (Inactive) added a comment - still an issue in 8.2.3

            Sean Cattanach added a comment -

            Confirmed for 7.12.1

            Sean Cattanach added a comment - Confirmed for 7.12.1

            Deleted Account (Inactive) added a comment -

            The problem confirmed for 7.10.2 as well.

            Deleted Account (Inactive) added a comment - The problem confirmed for 7.10.2 as well.

            Jennifer Leitch added a comment -

            Confirmed we are running into this issue as well, and would like to see it resolved.

            Jennifer Leitch added a comment - Confirmed we are running into this issue as well, and would like to see it resolved.

            Rian Simon added a comment -

            Confirmed problem still exists in 7.3.6.  Do you guys even work on these issues? What is the work around? Is there a work around? In scrum terms "as an admin i would like the notification search to work on ALL issues, not just SOME." This cannot be working as intended...

            Rian Simon added a comment - Confirmed problem still exists in 7.3.6.  Do you guys even work on these issues? What is the work around? Is there a work around? In scrum terms "as an admin i would like the notification search to work on ALL issues, not just SOME." This cannot be working as intended...

            Juergen Lanner added a comment -

            No, does not help. It all depends on the perspective. From an administrator's point of view its frustrating.

            Juergen Lanner added a comment - No, does not help. It all depends on the perspective. From an administrator's point of view its frustrating.

            Ignat (Inactive) added a comment -

            Hi juergen.lanner499876916,

            we treat the occurrence factor as a number of end-users which are affected by this problem. Indeed the problem exists for the mentioned versions and all admins are affected, but only admin users can experience this problem.
            Therefore we treat 10% occurrence factor as a fair approximation of affected users.

            Hope this helps to understand our point.

            Cheers,
            Ignat
            JIRA Bugmaster.

            Ignat (Inactive) added a comment - Hi juergen.lanner499876916 , we treat the occurrence factor as a number of end-users which are affected by this problem. Indeed the problem exists for the mentioned versions and all admins are affected, but only admin users can experience this problem. Therefore we treat 10% occurrence factor as a fair approximation of affected users. Hope this helps to understand our point. Cheers, Ignat JIRA Bugmaster.

            Juergen Lanner added a comment - - edited

            seen it in 6.4.7 as well.
            10% - edge case? I really like your humor ...

            Juergen Lanner added a comment - - edited seen it in 6.4.7 as well. 10% - edge case? I really like your humor ...

            christoph.malassa1600533267 added a comment -

            I can confirm that this issue exists in 7.1.7 and that it is really annoying.

            christoph.malassa1600533267 added a comment - I can confirm that this issue exists in 7.1.7 and that it is really annoying.

              Unassigned Unassigned
              pcora Pedro Cora
              Affected customers:
              91 This affects my team
              Watchers:
              75 Start watching this issue

                Created:
                Updated: