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  1. Jira Data Center
  2. JRASERVER-30419

Attach Screenshot no longer works after OS X Java Update

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      Attach Screenshot no longer works on OS X after Java Update

      Steps to Reproduce:
      After updating OS X (Lion) to the latest Java available through the Software Update, you get:

      java version "1.6.0_37"
      Java(TM) SE Runtime Environment (build 1.6.0_37-b06-434-11M3909)
      Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01-434, mixed mode)
      

      When you open an issue and go to the Attach Screenshot option, it asks you to Update the Java Applet and sends you to http://www.java.com/en/download/mac_download.jsp?locale=en if you agree to install. After installing it if you check Firefox Add-ons the plugin is:

      When you go once again to the Attach Screenshot option, the Applet loads but nothing happens when you click on the Paste button.

      Expected Results:
      Screenshots should be pasted and added to JIRA Issues.

      Actual Results:
      Nothing happens, no errors in the logs or in the screen.

      Workaround:

      Revert the Java Applet update as described in this Apple KB: http://support.apple.com/kb/HT5559?viewlocale=en_US&locale=en_US

              Unassigned Unassigned
              pcora Pedro Cora
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: