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Bug
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Resolution: Duplicate
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Medium
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None
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5.1.8, 5.2-m05
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5.01
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Attach Screenshot no longer works on OS X after Java Update
Steps to Reproduce:
After updating OS X (Lion) to the latest Java available through the Software Update, you get:
java version "1.6.0_37" Java(TM) SE Runtime Environment (build 1.6.0_37-b06-434-11M3909) Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01-434, mixed mode)
When you open an issue and go to the Attach Screenshot option, it asks you to Update the Java Applet and sends you to http://www.java.com/en/download/mac_download.jsp?locale=en if you agree to install. After installing it if you check Firefox Add-ons the plugin is:
When you go once again to the Attach Screenshot option, the Applet loads but nothing happens when you click on the Paste button.
Expected Results:
Screenshots should be pasted and added to JIRA Issues.
Actual Results:
Nothing happens, no errors in the logs or in the screen.
Workaround:
Revert the Java Applet update as described in this Apple KB: http://support.apple.com/kb/HT5559?viewlocale=en_US&locale=en_US
- duplicates
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JRASERVER-28917 Screenshot applet does not work on Mac
- Closed
- is related to
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JRASERVER-30747 ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)
- Closed
- mentioned in
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