Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-30083

User Doesn't Exist Error When Trying to Remove an External User From a Project Role

XMLWordPrintable

      When a user is deleted from LDAP, if he/she has any individual project roles in JIRA, you cannot remove the user from the project roles. You will get the "User does not exist" error when you attempt to do so.

      Steps to Reproduce

      1. Create a LDAP User
      2. Sync the LDAP User into JIRA
      3. Add the LDAP user to a project role (Administrators, Developers or Users)
      4. Remove the LDAP User from LDAP
      5. Sync the LDAP Directory again in JIRA Administration >> Users >> User Directories
      6. Try to remove the LDAP user from the project role (you will get the User Does not Exist Error)

      Workaround

      Simply restart JIRA, which will auto-remove the user from the project role

            [JRASERVER-30083] User Doesn't Exist Error When Trying to Remove an External User From a Project Role

            Eric Dalgliesh added a comment -

            ohernandez@atlassian.com, you are correct - this is a duplicate.

            Eric Dalgliesh added a comment - ohernandez@atlassian.com , you are correct - this is a duplicate.

              Unassigned Unassigned
              fsim Foo Sim (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: