[JRASERVER-30059] Mail notification fails when LDAP user is removed but still listed as watcher

Type: Bug
Resolution: Fixed
Priority: Medium (View bug fix roadmap)
Fix Version/s: 5.2.6, 6.0-OD-06
Affects Version/s: 5.0.4, 5.1.6
Component/s: None
Labels:
- affects-server
- edalgliesh
- ldap
- ldap-slush
- mail

Introduced in Version:
5
Bug Fix Policy:
View Atlassian Server bug fix policy

When an user is removed from LDAP, they are not removed from the watcher list of an issue ticket. This causes JIRA to hit a NPE and not send any notifications to any user.

This bug has become a bigger issue with the new AutoWatch function.

Tested on JIRA 5.1.6

Steps to reproduce:

Have an issue ticket with working notifications
Create new user in LDAP, with a valid e-mail address
Within JIRA, setup a new directory, connecting to LDAP
Synchronise your LDAP directory
Login as the new user from LDAP
Watch an issue ticket
Remove this user from LDAP
Perform another Sync, removing this user from JIRA
Perform an issue action on the 'watched' ticket
Observe that no notifications are sent (mail queue remains empty)

Logs show:

2012-10-10 15:14:49,530 http-6060-16 ERROR admin 914x590x1 vmq9hm 172.28.12.206 /rest/api/2/issue/TEST-1/comment [atlassian.event.internal.EventPublisherImpl] There was an exception thrown trying to dispatch event 'com.atlassian.jira.event.issu
e.IssueEvent@4b822430[issue=TEST-1,comment=com.atlassian.jira.issue.comments.CommentImpl@28cb7872,worklog=<null>,changelog=<null>,eventTypeId=6,sendMail=true,params={eventsource=action, baseurl=http://localhost:6060},subtasksUpdated=false]' from th
e invoker 'com.atlassian.event.internal.SingleParameterMethodListenerInvoker@49bcefcf'.java.lang.RuntimeException: java.lang.NullPointerException        at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:50)
        at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$2.run(AsynchronousAbleEventDispatcher.java:60)
        at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1.execute(AsynchronousAbleEventDispatcher.java:28)
        at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:56)
        at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:151)
        at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:70)
        at sun.reflect.GeneratedMethodAccessor39.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
        at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
        at $Proxy5.publish(Unknown Source)
        at com.atlassian.multitenant.event.DefaultPeeringEventPublisherManager.publish(DefaultPeeringEventPublisherManager.java:17)
        at com.atlassian.multitenant.event.PeeringEventPublisher.publish(PeeringEventPublisher.java:23)
        at com.atlassian.jira.event.issue.IssueEventDispatcher.dispatchEvent(IssueEventDispatcher.java:184)
        at com.atlassian.jira.event.issue.IssueEventDispatcher.dispatchEvent(IssueEventDispatcher.java:122)
        at com.atlassian.jira.issue.comments.DefaultCommentManager.dispatchEvent(DefaultCommentManager.java:352)
        at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:216)
        at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:166)
        at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:160)
        at com.atlassian.jira.bc.issue.comment.DefaultCommentService.create(DefaultCommentService.java:167)
        at com.atlassian.jira.bc.issue.comment.DefaultCommentService.create(DefaultCommentService.java:154)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
        at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
        at $Proxy195.create(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
        at $Proxy195.create(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
        at $Proxy195.create(Unknown Source)
        at com.atlassian.jira.rest.v2.issue.CommentResource.addComment(CommentResource.java:266)
        at com.atlassian.jira.rest.v2.issue.IssueResource.addComment(IssueResource.java:1332)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230)
        at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
        at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
        at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
        at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
        at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
        at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
        at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)
        at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)
        at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)
        at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)
        at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
        at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
        at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)
        at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:169)
        at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:74)
        at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
        at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
        at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
        at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:187)
        at com.atlassian.jira.notification.NotificationRecipient.<init>(NotificationRecipient.java:36)
        at com.atlassian.jira.notification.type.UserToRecipient.apply(UserToRecipient.java:21)
        at com.atlassian.jira.notification.type.UserToRecipient.apply(UserToRecipient.java:14)
        at com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)
        at java.util.AbstractList$Itr.next(Unknown Source)
        at com.atlassian.jira.notification.DefaultNotificationSchemeManager.getRecipients(DefaultNotificationSchemeManager.java:373)
        at com.atlassian.jira.notification.DefaultNotificationSchemeManager.getRecipients(DefaultNotificationSchemeManager.java:408)
        at com.atlassian.jira.event.listeners.mention.MentionEventListener.onIssueEvent(MentionEventListener.java:42)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)
        ... 195 more

Workaround

Delete the removed user from the Watcher list, via the database:
Backup your database first

select * from userassociation where source_name = 'testuser' and association_type = 'WatchIssue';

is related to

JRASERVER-25220 AD/LDAP directory user who is no longer in that directory cannot be removed from Project Role within a Project

Closed

relates to

JRASERVER-30186 Cannot reassign project specific filters if the original owner has been deleted

Closed

mentioned in: JIRA 5.2.6 Release Notes; JIRA 5.2.6 Release Notes; JIRA 5.2.6 Release Notes; Page Loading...; Page Loading...; Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...; Wiki Page Loading...

(10 mentioned in)

Roland Siegel added a comment - 20/May/2022 7:09 AM

Same here with Jira Server 8.20.1.
But when I try to find the exact line in the atlassian-jira.logs the "Log anaylzer" inside the "Troubleshooting and support tools" doesn't find anything. Maybe a false error? Or am I scanning the wrong logfiles?

Roland Siegel added a comment - 20/May/2022 7:09 AM Same here with Jira Server 8.20.1. But when I try to find the exact line in the atlassian-jira.logs the "Log anaylzer" inside the "Troubleshooting and support tools" doesn't find anything. Maybe a false error? Or am I scanning the wrong logfiles?

Logan Hawkes added a comment - 05/Apr/2022 5:46 PM

I just saw this in v8.6 Data Center. Are we planning anything for this bug's 10th birthday? It's in October and I feel like we should do something special to mark the milestone.

Logan Hawkes added a comment - 05/Apr/2022 5:46 PM I just saw this in v8.6 Data Center. Are we planning anything for this bug's 10th birthday? It's in October and I feel like we should do something special to mark the milestone.

Deleted Account (Inactive) added a comment - 26/Feb/2013 3:14 AM

Yes, I can't believe I never noticed this before... but it got me in trouble tonight. Please fix!

Deleted Account (Inactive) added a comment - 26/Feb/2013 3:14 AM Yes, I can't believe I never noticed this before... but it got me in trouble tonight. Please fix!

Myra Chachkin added a comment - 13/Feb/2013 7:39 PM

Thank you for fixing this.

I had been meaning to mention that our workaround (maintaining departed LDAP users in an alternate LDAP directory) wasn't satisfactory, because these former staff would show up in the user picklist when adding issue watchers. So the bugfix is much appreciated.

Myra Chachkin added a comment - 13/Feb/2013 7:39 PM Thank you for fixing this. I had been meaning to mention that our workaround (maintaining departed LDAP users in an alternate LDAP directory) wasn't satisfactory, because these former staff would show up in the user picklist when adding issue watchers. So the bugfix is much appreciated.

John Laing added a comment - 08/Jan/2013 6:59 PM

I just stumbled across this bug when one of my users complained that he is not getting notifications on a single issue. I will remove the Watcher associations manually from the DB, but it would be nice to see a patch for this.

John Laing added a comment - 08/Jan/2013 6:59 PM I just stumbled across this bug when one of my users complained that he is not getting notifications on a single issue. I will remove the Watcher associations manually from the DB, but it would be nice to see a patch for this.

Johan Fischer added a comment - 08/Nov/2012 9:47 PM

Please note that this issue is also affecting the GUI and not just the notifications:

If you click on the number between brackets next to "Watchers" on a broken issue, the Javascript will fail and the little rotating wheel will rotate forever and not show the usual watchers popup.
If you right click on the number (link) and open the page in a new page/tab, then the page display and you can confirm that some usernames don't have a full name (old broken LDAP users) while the new ones do.
on that watchers page, if you try to select those broken users and 'remove' them from the watchers, nothing happens in the GUI (so you can't resolve that issue simply from the GUI).

And similarly, trying to remove those bad watchers from the REST API (DELETE https://jira/rest/api....) will fail as well, leaving only the access the SQL database as a last resort to remove those watchers.

Johan Fischer added a comment - 08/Nov/2012 9:47 PM Please note that this issue is also affecting the GUI and not just the notifications: If you click on the number between brackets next to "Watchers" on a broken issue, the Javascript will fail and the little rotating wheel will rotate forever and not show the usual watchers popup. If you right click on the number (link) and open the page in a new page/tab, then the page display and you can confirm that some usernames don't have a full name (old broken LDAP users) while the new ones do. on that watchers page, if you try to select those broken users and 'remove' them from the watchers, nothing happens in the GUI (so you can't resolve that issue simply from the GUI). And similarly, trying to remove those bad watchers from the REST API (DELETE https://jira/rest/api ....) will fail as well, leaving only the access the SQL database as a last resort to remove those watchers.

Wolfgang Fellner added a comment - 23/Oct/2012 8:53 AM

I created a workaround for this bug using a database-trigger which deletes corresponding the watch-entries when a user from LDAP gets deleted.
It works at least for Oracle with JIRA 4.4.5:

create or replace
TRIGGER delete_watcher
BEFORE DELETE ON cwd_user
    FOR EACH ROW
DECLARE

BEGIN
   FOR idListe IN ( select sink_node_id
                    from userassociation 
                    where source_name = :old.user_name 
                    and association_type = 'WatchIssue'
                    ) LOOP
    
    delete from userassociation where source_name = :old.user_name and association_type = 'WatchIssue' and sink_node_id = idListe.sink_node_id ;
   END LOOP;

EXCEPTION
  WHEN others THEN
     NULL;
  
END;

Wolfgang Fellner added a comment - 23/Oct/2012 8:53 AM I created a workaround for this bug using a database-trigger which deletes corresponding the watch-entries when a user from LDAP gets deleted. It works at least for Oracle with JIRA 4.4.5: create or replace TRIGGER delete_watcher BEFORE DELETE ON cwd_user FOR EACH ROW DECLARE BEGIN FOR idListe IN ( select sink_node_id from userassociation where source_name = :old.user_name and association_type = 'WatchIssue' ) LOOP delete from userassociation where source_name = :old.user_name and association_type = 'WatchIssue' and sink_node_id = idListe.sink_node_id ; END LOOP; EXCEPTION WHEN others THEN NULL; END;

Wolfgang Fellner added a comment - 15/Oct/2012 1:49 PM

This is an blocker, which prevents us to use LDAP for JIRA. Please fix soon.

Wolfgang Fellner added a comment - 15/Oct/2012 1:49 PM This is an blocker, which prevents us to use LDAP for JIRA. Please fix soon.

Eric Dalgliesh added a comment - 12/Oct/2012 12:08 AM

myrapandora, thanks for the extra information. This is something we do want to fix at some stage, but it will not make it to any 5.1.x release.

Eric Dalgliesh added a comment - 12/Oct/2012 12:08 AM myrapandora , thanks for the extra information. This is something we do want to fix at some stage, but it will not make it to any 5.1.x release.

Myra Chachkin added a comment - 11/Oct/2012 6:48 PM

Our workaround will be to maintain every Jira user in a secondary LDAP user directory, even after they are removed from the primary LDAP dir.

Myra Chachkin added a comment - 11/Oct/2012 6:48 PM Our workaround will be to maintain every Jira user in a secondary LDAP user directory, even after they are removed from the primary LDAP dir.

Assignee:: Eric Dalgliesh

Reporter:: David Chan

Affected customers:: 10 This affects my team

Watchers:: 22 Start watching this issue

Created:: 10/Oct/2012 10:48 PM

Updated:: 20/May/2022 7:09 AM

Resolved:: 07/Feb/2013 1:59 AM

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