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  1. Jira Data Center
  2. JRASERVER-29891

HipChat Plugin errors "Can not forward a request to HipChat API" without HipChat being configured

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      This has been seen in instances when HipChat is not enabled. Errors received "Can not forward a request to HipChat API", these will litter the atlassian-jira.log files.

      Along with that when mousing over a username to get profile pop up the following errors can be seen:

      "NetworkError: 500 Internal Server Error - http://itsupport.intranet:8080/plugins/servlet/hipchatproxy/v1/users/show?user_id=ryan.sendall%40aihco.com.au&_=1348562763578"

      atlassian-jira.log files have stacks looking like this:

      2012-09-19 13:57:21,926 http-8080-90 ERROR mforeman 837x289579x1 i3hkv5 192.168.12.58 /plugins/servlet/hipchatproxy/v1/users/show [atlassian.plugin.servlet.ServletModuleContainerServlet] Can not forward a request to HipChat API
javax.servlet.ServletException: Can not forward a request to HipChat API
    at com.atlassian.labs.proxy.HipChatApiProxyServlet.service(HipChatApiProxyServlet.java:114)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)  <+14> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
    at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
    at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)  <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

      Workaround
      Disable the HipChat JIRA plugin if this error is encountered.
      For information on managing plugins see Managing Add-ons

        1. HipChatConfiguration.jpg
          HipChatConfiguration.jpg
          38 kB

              rtekhov Roman Tekhov (Inactive)
              mandreacchio Michael Andreacchio
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                Created:
                Updated:
                Resolved: