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  1. Jira Data Center
  2. JRASERVER-29357

Error in attachmentmodule when some files is attached

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Problem:

      When accessing an issue in JIRA, the Attachment web panel failed to load. Attached SSS_test.jpg is the same jpg file that triggered rendering error on JRA-17036:

      Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

      Workaround:

      This problem occurs due to data inconsistency in the database, please see the instructions in this KB article on how to fix it.

      There is also this bug with the same error, but different stacktrace error and to which the KB does not apply.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-33359 Internal Server Error when REST API called

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-26615 Thumbnails / Attachments Section not Shown with JPEGs with color profiles

          • Low - Low priority issues
          • Closed

          Suggestion - JRASERVER-29106 Better messaging when there is an error in rendering attachment web panel

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-29357 Error in attachmentmodule when some files is attached

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-26299 Images of .gif or .png format fail to appear on ticket

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-42926 Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

          • Low - Low priority issues
          • Closed
          causes

          JSP-165460 Loading...

          mentioned in

          Page Loading...

          Page Loading...

          was cloned as

          JRADEV-23664 Loading...

          Activity

            People

              pniewiadomski Pawel Niewiadomski (Inactive)
              fe0712986f64 Danny Hendargo
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              Dates

                Created:
                Updated:
                Resolved: