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  1. Jira Data Center
  2. JRASERVER-28917

Screenshot applet does not work on Mac

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      As of Lion, OSX no longer bundles Quicktime with Java. We need to update the Mac applet to use something else.
      It would be awesome to rewrite this using not-java-applet.

      Penny: Even Flash would be better

      Or HTML

      Steps to Reproduce:
      After updating OS X (Lion) to the latest Java available through the Software Update, you get:

      java version "1.6.0_37"
      Java(TM) SE Runtime Environment (build 1.6.0_37-b06-434-11M3909)
      Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01-434, mixed mode)
      

      When you open an issue and go to the Attach Screenshot option, it asks you to Update the Java Applet and sends you to http://www.java.com/en/download/mac_download.jsp?locale=en if you agree to install. After installing it if you check Firefox Add-ons the plugin is:

      When you go once again to the Attach Screenshot option, the Applet loads but nothing happens when you click on the Paste button.

      Expected Results:
      Screenshots should be pasted and added to JIRA Issues.

      Actual Results:
      Nothing happens, no errors in the logs or in the screen.

      Workaround:

      Revert the Java Applet update as described in this Apple KB: http://support.apple.com/kb/HT5559?viewlocale=en_US&locale=en_US

      Another Workaround:
      Use the Attach Screenshot Plugin

        1. java-applet.jpg
          java-applet.jpg
          84 kB
        2. java-version.jpg
          java-version.jpg
          192 kB
        3. java.jpg
          java.jpg
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              Unassigned Unassigned
              edalgliesh Eric Dalgliesh
              Votes:
              8 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: