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  1. Jira Data Center
  2. JRASERVER-27511

Mention functionality does not work with Google Chrome and Safari

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    • Icon: Support Request Support Request
    • Resolution: Handled by Support
    • Icon: Medium Medium (View bug fix roadmap)
    • None
    • 5.0
    • None
    • None
      • Google Chrome 17 on Mac OS X
      • Safari 5.0.6 on Mac OS X

      By typing '@' in a Comment field or Desription field no list of suggested users appears in a dropdown list as described here:
      http://confluence.atlassian.com/display/JIRA/Emailing+an+Issue#EmailinganIssue-mentions

      Nothing happens in this case.

      I have got this problem with the following internet browsers:

      • Google Chrome 17 on Mac OS X
      • Safari 5.0.6 on Mac OS X

            [JRASERVER-27511] Mention functionality does not work with Google Chrome and Safari

            saraalmeida added a comment -

            same, when I type @ when doinng comments inline it only changes the font

            saraalmeida added a comment - same, when I type @ when doinng comments inline it only changes the font

            Rozvin added a comment -

            same issue here. getting issues in communicating with our team.

            Rozvin added a comment - same issue here. getting issues in communicating with our team.

            Patrick Otto added a comment -

            I do have the same problem. Any solutions / fixes / suggestions?

            Patrick Otto added a comment - I do have the same problem. Any solutions / fixes / suggestions?

            Ahmad Faisal (Inactive) added a comment -

            Dear Marina,

            I have created a JIRA support ticket for you at: support.atlassian.com You should receive an email shortly containing a direct link to the support ticket.

            Please refer to the support ticket for any future correspondence relating to this issue.

            In future can you please raise support requests such as this by creating an issue in our support system, https://support.atlassian.com, not in http://jira.atlassian.com. As our support engineers respond to cases in https://support.atlassian.com, it will ensure that your problem gets addressed as quickly as possible. Also, https://support.atlassian.com is configured so that only Atlassian and you have access to the case, therefore it is a more appropriate location for us to gather any required system data and configuration from you.

            Best regards,
            Ahmad
            Atlassian Support

            Ahmad Faisal (Inactive) added a comment - Dear Marina, I have created a JIRA support ticket for you at: support.atlassian.com You should receive an email shortly containing a direct link to the support ticket. Please refer to the support ticket for any future correspondence relating to this issue. In future can you please raise support requests such as this by creating an issue in our support system, https://support.atlassian.com , not in http://jira.atlassian.com . As our support engineers respond to cases in https://support.atlassian.com , it will ensure that your problem gets addressed as quickly as possible. Also, https://support.atlassian.com is configured so that only Atlassian and you have access to the case, therefore it is a more appropriate location for us to gather any required system data and configuration from you. Best regards, Ahmad Atlassian Support

              Unassigned Unassigned
              8f25d0632943 Marina Lupp
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                Created:
                Updated:
                Resolved: