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Type: Bug
Resolution: Won't Fix
Priority: Medium
Fix Version/s: None
Affects Version/s: 5.0, 6.0.6, 6.3.3, 6.4.4, 7.0.0, 8.13.9, 8.20.10, 9.1.0, 9.4.11
Component/s: UPM (Universal Plugin Manager)
Labels:

Introduced in Version:
5
Support reference count:
156
UIS:
25
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

If the plugin system gets an exception while trying to delete the Felix OSGI cache, JIRA gets locked and is unusable.

There are two known causes for this issue:

The inconsistency of OSGI plugin caches triggered from inappropriate shutdown of Tomcat.
The Tomcat user does not have the correct permissions to access the directory.

Steps to Reproduce

Start up JIRA.
Stop it.
Change the permissions on the $JIRA_HOME\plugins\.osgi-plugins directory such that the user JIRA runs as is unable to read them (or do something else to mess with the directory so it throws an exception on startup).
Start JIRA.

Expected Results

JIRA is able to clear out the directory and start up.

Actual Results

JIRA will throw an exception on startup and fails to start:

2012-02-03 13:48:59,029 main FATAL      [atlassian.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.plugin.osgi.container.OsgiContainerException: Unable to clean the cache directory: C:\Program Files\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix
	at com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.validate(DefaultOsgiPersistentCache.java:91)
	at com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.<init>(DefaultOsgiPersistentCache.java:37)
	at com.atlassian.jira.plugin.PluginPath$JiraHomeAdapter.<init>(PluginPath.java:71)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(.osgi-pluginsNative Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
	at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
	at org.picocontainer.defaults.InstantiatingComponentAdapter.newInstance(InstantiatingComponentAdapter.java:100)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:200)
	at org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)
	at org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)
	at org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)
	at org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)
	at org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)
	at org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)
	at com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)
	at org.picocontainer.defaults.DefaultPicoContainer.getComponentInstance(DefaultPicoContainer.java:298)
	at com.atlassian.jira.ComponentManager.getComponent(ComponentManager.java:534)
	at com.atlassian.jira.ComponentManager.getComponentInstanceOfType(ComponentManager.java:500)
	at com.atlassian.jira.ComponentManager$PluginSystem.getPluginSystemLifecycle(ComponentManager.java:660)
	at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:670)
	at com.atlassian.jira.ComponentManager.startPluginSystem(ComponentManager.java:242)
	at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:235)
	at com.atlassian.jira.ComponentManager.start(ComponentManager.java:220)
	at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:23)
	at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:101)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:250)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:149)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:94)
	at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:24)
	at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:61)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:56)
	at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:68)
	at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:63)
	at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.get(MultiTenantComponentMapImpl.java:121)
	at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.onTenantStart(MultiTenantComponentMapImpl.java:165)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:134)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:131)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForEachListener(DefaultMultiTenantManager.java:256)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startTenant(DefaultMultiTenantManager.java:130)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startAll(DefaultMultiTenantManager.java:203)
	at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:96)
	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205)
	at org.apache.catalina.core.StandardContext.start(StandardContext.java:4704)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
	at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
	at org.apache.catalina.core.StandardService.start(StandardService.java:525)
	at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: java.io.IOException: Unable to delete directory C:\Program Files\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix\felix-cache\bundle48\version0.0\bundle.jar-embedded\META-INF.
	at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:981)
	at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)
	at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)
	at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)
	at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)
	at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)
	at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)
	at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)
	at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)
	at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)
	at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)
	at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)
	at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)
	at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)
	at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)
	at com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.validate(DefaultOsgiPersistentCache.java:87)
	... 76 more

Workaround

Stop JIRA.
Remove the folder specified within the UI, for example:
```
$JIRA_HOME/plugins/.osgi-plugins/felix/
```
This will be rebuilt upon JIRA startup.
Ensure that the Tomcat user has the correct permissions, as in our Actions in Jira server fails with FileNotFoundException in the Jira logs KB article.
Start JIRA.
Normally this is a one-time error. If it repeats, see Jira server does not terminate after executing shutdown script.

is related to

JRASERVER-26699 Concurrency problems with multiple starts of the plugin system causes JIRA not to start when 'atlassian.plugins.enable.wait' system property specified.

Gathering Impact

JRASERVER-27314 Clear Plugin Cache as required

Closed

PLUG-1083 Loading...

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