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  1. Jira Data Center
  2. JRASERVER-24323

JIRA Subversion Revision Indexing Service prevents Atlassian Support Tools from working

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      Symptoms

      Go to Administration -> System -> Atlassian Support Tools. JIRA fails throwing an stack trace on the screen.

      The following error appears on atlassian-jira.log:

      com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getApplicationProperties' in class $Proxy584 threw exception java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer at /templates/system-info.vm[line 1, column 12]

      Cause

      When JIRA cannot start a service, in this case the Subversion Revision Indexing Service, the Atlassian Support Tools throws an Content Encoding Error. This is a bug and will be fixed soon.

      Resolution

      Reinstall the JIRA Subversion Plugin or remove the problematic service through Administration -> System -> Plugins. If you're upgrading your instance, be aware that the Subversion Revision Indexing Service should be automatically created if you have installed Subversion in the old instance, causing this error.

            [JRASERVER-24323] JIRA Subversion Revision Indexing Service prevents Atlassian Support Tools from working

            Peter Leschev added a comment -

            https://extranet.atlassian.com/jira/browse/SUPPORT-1797

            Peter Leschev added a comment - https://extranet.atlassian.com/jira/browse/SUPPORT-1797

            Fahd added a comment - 
            com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getApplicationProperties' in  class $Proxy570 threw exception java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer at /templates/system-info.vm[line 1, column 12]
	at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:99)
.......
Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getApplicationProperties' in  class $Proxy570 threw exception java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer at /templates/system-info.vm[line 1, column 12]

            Adding error stack trace to make searching easier.

            Fahd added a comment - com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getApplicationProperties' in class $Proxy570 threw exception java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer at /templates/system-info.vm[line 1, column 12] at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:99) ....... Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getApplicationProperties' in class $Proxy570 threw exception java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer at /templates/system-info.vm[line 1, column 12] Adding error stack trace to make searching easier.

            Javier A. Ortiz Bultron added a comment -

            See: https://support.atlassian.com/browse/JSP-76355 for more details.

            Javier A. Ortiz Bultron added a comment - See: https://support.atlassian.com/browse/JSP-76355 for more details.

              Unassigned Unassigned
              cgauterio Clarissa Gauterio (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: