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  1. Jira Server and Data Center
  2. JRASERVER-2165

Switching external user management "on" and then back "off" causes performance issues

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      Description

      Performance degraded and system became unusable when switching external user management "on" and then back "off".

      Here is the sequence of steps that can be used to re-produce this:

      1) Create osuser.xml for LDAP support

      2) Rename the original osuser.xml to osuser.orig

      3) Copy LDAP-enabled osuser.xml into directory

      4) Go into JIRA and toggle external user management to "on":

      Administration --> General Configuration --> External User Management

      5) Stop Apache

      6) Start Apache

      7) Performance is still OK

      8) Rename the LDAP-enabled osuser.xml to osuser.ldap

      3) Rename osuer.orig to osuser.xml

      4) Go into JIRA and toggle external user management to "off":

      Administration --> General Configuration --> External User Management

      5) Stop Apache

      6) Start Apache

      7) Performance degrades, nothing loads, and system becomes unusable

      8) Re-boot of system doesn't help and toggling Apache doesn't help

      9) The only way to recover is to start with a fresh instance of JIRA and to copy the original server.xml and entityengine.xml files back into the new instance, and then restore from a backup.xml file

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              Assignee:
              Unassigned Unassigned
              Reporter:
              1714e0325b83 Frank Gainley
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                Updated:
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