Details
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Bug
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Resolution: Not a bug
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Low
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None
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3.13.1
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System Info
System Date Tuesday, 15 Dec 2009
System Time 12:26:09
Current Working Directory /opt/jira/apache-tomcat-6.0.18
Java Version 1.5.0_16
Java Vendor Sun Microsystems Inc.
JVM Version 1.0
JVM Vendor Sun Microsystems Inc.
JVM Implementation Version 1.5.0_16-b02
Java Runtime Java(TM) 2 Runtime Environment, Standard Edition
Java VM Java HotSpot(TM) Server VM
User Name jira
User Timezone US/Mountain
User Locale English (United States)
System Encoding UTF-8
Operating System Linux 2.6.16.46-0.12-smp
OS Architecture i386
Application Server Container Apache Tomcat/6.0.18
Database type postgres72
Database JNDI address java:comp/env/jdbc/JiraDS
Database URL jdbc:postgresql://localhost:5432/jira_313
Database version 8.1.9
Database driver PostgreSQL Native Driver PostgreSQL 8.2 JDBC3 with SSL (build 507)
External user management OFF
Crowd integration OFF
JVM Input Arguments -Xms512m -Xmx1024m -Djava.awt.headless=true -XX:MaxPermSize=256m -XX:+CMSClassUnloadingEnabled -XX:+CMSPermGenSweepingEnabled -Dmail.imaps.auth.plain.disable=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/jira/deployment/current/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Djava.endorsed.dirs=/opt/jira/deployment/current/endorsed -Dcatalina.base=/opt/jira/deployment/current -Dcatalina.home=/opt/jira/deployment/current -Djava.io.tmpdir=/opt/jira/deployment/current/tempJava VM Memory Statistics
Total Memory 997 MB
Free Memory 330 MB
Used Memory 667 MB
Total PermGen Memory 304 MB
Free PermGen Memory 208 MB
Used PermGen Memory 95 MB
Memory Graph33 % Free (Total: 997 MB) (Force garbage collection)
PermGen Memory Graph68 % Free (Total: 304 MB)
JIRA Info
Uptime 24 days, 12 hours, 37 minutes, 51 seconds
Edition Enterprise
Version 3.13
Build Number 330
Atlassian Partner
Installation Type EAR/WAR
Server ID ALBC-WBTK-JOOD-IAPB
Installed languages Chinese (China)
Chinese (Taiwan)
Czech (Czech Republic)
Danish (Denmark)
Dutch (Belgium)
English (UK)
French (France)
German (Germany)
German (Switzerland)
Hungarian (Hungary)
Italian (Italy)
Japanese (Japan)
Norwegian (Norway)
Polish (Poland)
Portuguese (Brazil)
Russian (Russia)
Slovak (Slovakia)
Spanish (Spain)
Turkish (Turkey)
Default language English (United States) - System DefaultLicense Info
Date Purchased 28/May/08
License Type JIRA Enterprise: Commercial Server
Maintenance Period End Date 29/May/09
Maintenance Status ExpiredDatabase Statistics
Issues 99805
Projects 259
Custom Fields 111
Workflows 10
Users 1652
Groups 255File Paths
Location of entityengine.xml file:/opt/jira/apache-tomcat-6.0.18/webapps/jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log /opt/jira/apache-tomcat-6.0.18/atlassian-jira.log
Location of indexes /opt/jira/data/current/index
Listeners
Issue Cache Listener
com.atlassian.jira.event.listeners.cache.IssueCacheListener
Issue Index Listener
com.atlassian.jira.event.listeners.search.IssueIndexListener
Mail Listener
com.atlassian.jira.event.listeners.mail.MailListenerServices
Backup Service
com.atlassian.jira.service.services.export.ExportService
Delay: 720 minutes
USEZIP: Zip
DIR_NAME: /opt/jira/data/current/backups
Jira CURTS email
com.atlassian.jira.service.services.imap.ImapService
Delay: 2 minutes
handler: Create Or Comment Handler
popserver: icsjira@ldschurch.org
handler.params: project=CURTS, catchemail=jiracurts@ldschurch.org, issuetype=1, createusers=false, bulk=forward
usessl: SSL (POP/S)
forwardEmail: vanfleetlh@ldschurch.org
Jira SDS email
com.atlassian.jira.service.services.imap.ImapService
Delay: 2 minutes
handler: Create Or Comment Handler
popserver: icsjira@ldschurch.org
handler.params: project=SDS, catchemail=jirasds@ldschurch.org, issuetype=6, createusers=false, bulk=forward
usessl: SSL (POP/S)
forwardEmail: maxwellar@ldschurch.org
Jira XRAY email
com.atlassian.jira.service.services.imap.ImapService
Delay: 1 minutes
handler: Create Or Comment Handler
popserver: icsjira@ldschurch.org
handler.params: project=XRAY, catchemail=jiraxray@ldschurch.org, issuetype=6, createusers=false, bulk=forward
usessl: SSL (POP/S)
forwardEmail: maxwellar@ldschurch.org
Mail Queue Service
com.atlassian.jira.service.services.mail.MailQueueService
Delay: 1 minutesPlugins
Admin Menu Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Browse Project Operations Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Content Link Resolvers Plugin - 1.0
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Custom Field Types & Searchers - 1.0
Plugin by Atlassian Software Systems
Enabled
FishEye Plugin - 2.1
Plugin by Atlassian Software Systems
Enabled
Issue Operations Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Issue Tab Panels Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Issue Views Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
JIRA Charting Plugin - 1.4
Plugin by Atlassian Pty Ltd
Enabled
JIRA Footer - 1.0
Plugin by Atlassian Software Systems
Enabled
JIRA Suite Utilities - 0.6.5
Plugin by Quadratica SRL
Enabled
MKK JIRA Enhancer Plugin - 1.4.0
Plugin by Tuncay Senturk - Merkezi Kayit Kurulusu
Enabled
Portlets Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Preset Filters Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Project Panels Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Project Role Actors Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
RPC JIRA Plugin - 3.13
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Renderer Component Factories Plugin - 1.0
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Renderer Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Reports Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
TimeTracking Reporting Collection - 1.04
Plugin by Jes A
Enabled
Top Navigation Bar - 1.0
Plugin by Atlassian Software Systems
Enabled
User Format - 1.0
Plugin by Atlassian Software Systems
Enabled
User Navigation Bar Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
User Profile Links - 1.0
Plugin by Atlassian Software Systems
Enabled
View Project Operations Sections - 1.0
Plugin by Atlassian Software Systems
Enabled
Web Resources Plugin - 1.0
Plugin by Atlassian Software Systems Pty Ltd
Enabled
Webwork Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Wiki Renderer Macros Plugin - 1.0
Plugin by Atlassian Software Systems
Enabled
Workflow Plugin - 1.0
Plugin by Atlassian Software Systems
EnabledSystem Properties
shared.loader
java.vm.vendor Sun Microsystems Inc.
java.vendor.url http://java.sun.com/
path.separator :
tomcat.util.buf.StringCache.byte.enabled true
file.encoding.pkg sun.io
java.util.logging.config.file /opt/jira/deployment/current/conf/logging.properties
user.country US
sun.java.launcher SUN_STANDARD
sun.os.patch.level unknown
java.vm.specification.name Java Virtual Machine Specification
atlassian.profile.activate false
java.runtime.version 1.5.0_16-b02
java.awt.graphicsenv sun.awt.X11GraphicsEnvironment
java.endorsed.dirs /opt/jira/deployment/current/endorsed
java.io.tmpdir /opt/jira/deployment/current/temp
line.separator
java.util.logging.manager org.apache.juli.ClassLoaderLogManager
java.naming.factory.url.pkgs org.apache.naming
sun.jnu.encoding UTF-8
java.specification.name Java Platform API Specification
java.class.version 49.0
sun.management.compiler HotSpot Server Compiler
user.home /home/jira
catalina.useNaming true
java.awt.printerjob sun.print.PSPrinterJob
java.specification.version 1.5
org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER true
catalina.home /opt/jira/deployment/current
java.naming.factory.initial org.apache.naming.java.javaURLContextFactory
package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.
sun.arch.data.model 32
java.home /usr/java/jdk1.5.0_16/jre
java.specification.vendor Sun Microsystems Inc.
user.language en
java.vm.info mixed mode
java.ext.dirs /usr/java/jdk1.5.0_16/jre/lib/ext
java.awt.headless true
server.loader
catalina.base /opt/jira/deployment/current
file.separator /
mail.imaps.auth.plain.disable true
java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi
common.loader ${catalina.home}/lib,${catalina.home}/lib/*.jar
sun.cpu.endian little
sun.io.unicode.encoding UnicodeLittle
package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans.
sun.cpu.isalist
sun.boot.library.path /usr/java/jdk1.5.0_16/jre/lib/i386
java.library.path /usr/java/jdk1.5.0_16/jre/lib/i386/server:
/usr/java/jdk1.5.0_16/jre/lib/i386:
/usr/java/jdk1.5.0_16/jre/../lib/i386
java.class.path :
/opt/jira/deployment/current/bin/bootstrap.jar
sun.boot.class.path /usr/java/jdk1.5.0_16/jre/lib/rt.jar:
/usr/java/jdk1.5.0_16/jre/lib/i18n.jar:
/usr/java/jdk1.5.0_16/jre/lib/sunrsasign.jar:
/usr/java/jdk1.5.0_16/jre/lib/jsse.jar:
/usr/java/jdk1.5.0_16/jre/lib/jce.jar:
/usr/java/jdk1.5.0_16/jre/lib/charsets.jar:
/usr/java/jdk1.5.0_16/jre/classesSystem Info System Date Tuesday, 15 Dec 2009 System Time 12:26:09 Current Working Directory /opt/jira/apache-tomcat-6.0.18 Java Version 1.5.0_16 Java Vendor Sun Microsystems Inc. JVM Version 1.0 JVM Vendor Sun Microsystems Inc. JVM Implementation Version 1.5.0_16-b02 Java Runtime Java(TM) 2 Runtime Environment, Standard Edition Java VM Java HotSpot(TM) Server VM User Name jira User Timezone US/Mountain User Locale English (United States) System Encoding UTF-8 Operating System Linux 2.6.16.46-0.12-smp OS Architecture i386 Application Server Container Apache Tomcat/6.0.18 Database type postgres72 Database JNDI address java:comp/env/jdbc/JiraDS Database URL jdbc:postgresql://localhost:5432/jira_313 Database version 8.1.9 Database driver PostgreSQL Native Driver PostgreSQL 8.2 JDBC3 with SSL (build 507) External user management OFF Crowd integration OFF JVM Input Arguments -Xms512m -Xmx1024m -Djava.awt.headless=true -XX:MaxPermSize=256m -XX:+CMSClassUnloadingEnabled -XX:+CMSPermGenSweepingEnabled -Dmail.imaps.auth.plain.disable=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/jira/deployment/current/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Djava.endorsed.dirs=/opt/jira/deployment/current/endorsed -Dcatalina.base=/opt/jira/deployment/current -Dcatalina.home=/opt/jira/deployment/current -Djava.io.tmpdir=/opt/jira/deployment/current/temp Java VM Memory Statistics Total Memory 997 MB Free Memory 330 MB Used Memory 667 MB Total PermGen Memory 304 MB Free PermGen Memory 208 MB Used PermGen Memory 95 MB Memory Graph 33 % Free (Total: 997 MB) (Force garbage collection) PermGen Memory Graph 68 % Free (Total: 304 MB) JIRA Info Uptime 24 days, 12 hours, 37 minutes, 51 seconds Edition Enterprise Version 3.13 Build Number 330 Atlassian Partner Installation Type EAR/WAR Server ID ALBC-WBTK-JOOD-IAPB Installed languages Chinese (China) Chinese (Taiwan) Czech (Czech Republic) Danish (Denmark) Dutch (Belgium) English (UK) French (France) German (Germany) German (Switzerland) Hungarian (Hungary) Italian (Italy) Japanese (Japan) Norwegian (Norway) Polish (Poland) Portuguese (Brazil) Russian (Russia) Slovak (Slovakia) Spanish (Spain) Turkish (Turkey) Default language English (United States) - System Default License Info Date Purchased 28/May/08 License Type JIRA Enterprise: Commercial Server Maintenance Period End Date 29/May/09 Maintenance Status Expired Database Statistics Issues 99805 Projects 259 Custom Fields 111 Workflows 10 Users 1652 Groups 255 File Paths Location of entityengine.xml file:/opt/jira/apache-tomcat-6.0.18/webapps/jira/WEB-INF/classes/entityengine.xml Location of atlassian-jira.log /opt/jira/apache-tomcat-6.0.18/atlassian-jira.log Location of indexes /opt/jira/data/current/index Listeners Issue Cache Listener com.atlassian.jira.event.listeners.cache.IssueCacheListener Issue Index Listener com.atlassian.jira.event.listeners.search.IssueIndexListener Mail Listener com.atlassian.jira.event.listeners.mail.MailListener Services Backup Service com.atlassian.jira.service.services.export.ExportService Delay: 720 minutes USEZIP: Zip DIR_NAME: /opt/jira/data/current/backups Jira CURTS email com.atlassian.jira.service.services.imap.ImapService Delay: 2 minutes handler: Create Or Comment Handler popserver: icsjira@ldschurch.org handler.params: project=CURTS, catchemail=jiracurts@ldschurch.org, issuetype=1, createusers=false, bulk=forward usessl: SSL (POP/S) forwardEmail: vanfleetlh@ldschurch.org Jira SDS email com.atlassian.jira.service.services.imap.ImapService Delay: 2 minutes handler: Create Or Comment Handler popserver: icsjira@ldschurch.org handler.params: project=SDS, catchemail=jirasds@ldschurch.org, issuetype=6, createusers=false, bulk=forward usessl: SSL (POP/S) forwardEmail: maxwellar@ldschurch.org Jira XRAY email com.atlassian.jira.service.services.imap.ImapService Delay: 1 minutes handler: Create Or Comment Handler popserver: icsjira@ldschurch.org handler.params: project=XRAY, catchemail=jiraxray@ldschurch.org, issuetype=6, createusers=false, bulk=forward usessl: SSL (POP/S) forwardEmail: maxwellar@ldschurch.org Mail Queue Service com.atlassian.jira.service.services.mail.MailQueueService Delay: 1 minutes Plugins Admin Menu Sections - 1.0 Plugin by Atlassian Software Systems Enabled Browse Project Operations Sections - 1.0 Plugin by Atlassian Software Systems Enabled Content Link Resolvers Plugin - 1.0 Plugin by Atlassian Software Systems Pty Ltd Enabled Custom Field Types & Searchers - 1.0 Plugin by Atlassian Software Systems Enabled FishEye Plugin - 2.1 Plugin by Atlassian Software Systems Enabled Issue Operations Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Issue Tab Panels Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Issue Views Plugin - 1.0 Plugin by Atlassian Software Systems Enabled JIRA Charting Plugin - 1.4 Plugin by Atlassian Pty Ltd Enabled JIRA Footer - 1.0 Plugin by Atlassian Software Systems Enabled JIRA Suite Utilities - 0.6.5 Plugin by Quadratica SRL Enabled MKK JIRA Enhancer Plugin - 1.4.0 Plugin by Tuncay Senturk - Merkezi Kayit Kurulusu Enabled Portlets Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Preset Filters Sections - 1.0 Plugin by Atlassian Software Systems Enabled Project Panels Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Project Role Actors Plugin - 1.0 Plugin by Atlassian Software Systems Enabled RPC JIRA Plugin - 3.13 Plugin by Atlassian Software Systems Pty Ltd Enabled Renderer Component Factories Plugin - 1.0 Plugin by Atlassian Software Systems Pty Ltd Enabled Renderer Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Reports Plugin - 1.0 Plugin by Atlassian Software Systems Enabled TimeTracking Reporting Collection - 1.04 Plugin by Jes A Enabled Top Navigation Bar - 1.0 Plugin by Atlassian Software Systems Enabled User Format - 1.0 Plugin by Atlassian Software Systems Enabled User Navigation Bar Sections - 1.0 Plugin by Atlassian Software Systems Enabled User Profile Links - 1.0 Plugin by Atlassian Software Systems Enabled View Project Operations Sections - 1.0 Plugin by Atlassian Software Systems Enabled Web Resources Plugin - 1.0 Plugin by Atlassian Software Systems Pty Ltd Enabled Webwork Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Wiki Renderer Macros Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Workflow Plugin - 1.0 Plugin by Atlassian Software Systems Enabled System Properties shared.loader java.vm.vendor Sun Microsystems Inc. java.vendor.url http://java.sun.com/ path.separator : tomcat.util.buf.StringCache.byte.enabled true file.encoding.pkg sun.io java.util.logging.config.file /opt/jira/deployment/current/conf/logging.properties user.country US sun.java.launcher SUN_STANDARD sun.os.patch.level unknown java.vm.specification.name Java Virtual Machine Specification atlassian.profile.activate false java.runtime.version 1.5.0_16-b02 java.awt.graphicsenv sun.awt.X11GraphicsEnvironment java.endorsed.dirs /opt/jira/deployment/current/endorsed java.io.tmpdir /opt/jira/deployment/current/temp line.separator java.util.logging.manager org.apache.juli.ClassLoaderLogManager java.naming.factory.url.pkgs org.apache.naming sun.jnu.encoding UTF-8 java.specification.name Java Platform API Specification java.class.version 49.0 sun.management.compiler HotSpot Server Compiler user.home /home/jira catalina.useNaming true java.awt.printerjob sun.print.PSPrinterJob java.specification.version 1.5 org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER true catalina.home /opt/jira/deployment/current java.naming.factory.initial org.apache.naming.java.javaURLContextFactory package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper. sun.arch.data.model 32 java.home /usr/java/jdk1.5.0_16/jre java.specification.vendor Sun Microsystems Inc. user.language en java.vm.info mixed mode java.ext.dirs /usr/java/jdk1.5.0_16/jre/lib/ext java.awt.headless true server.loader catalina.base /opt/jira/deployment/current file.separator / mail.imaps.auth.plain.disable true java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi common.loader ${catalina.home}/lib,${catalina.home}/lib/*.jar sun.cpu.endian little sun.io.unicode.encoding UnicodeLittle package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans. sun.cpu.isalist sun.boot.library.path /usr/java/jdk1.5.0_16/jre/lib/i386 java.library.path /usr/java/jdk1.5.0_16/jre/lib/i386/server: /usr/java/jdk1.5.0_16/jre/lib/i386: /usr/java/jdk1.5.0_16/jre/../lib/i386 java.class.path : /opt/jira/deployment/current/bin/bootstrap.jar sun.boot.class.path /usr/java/jdk1.5.0_16/jre/lib/rt.jar: /usr/java/jdk1.5.0_16/jre/lib/i18n.jar: /usr/java/jdk1.5.0_16/jre/lib/sunrsasign.jar: /usr/java/jdk1.5.0_16/jre/lib/jsse.jar: /usr/java/jdk1.5.0_16/jre/lib/jce.jar: /usr/java/jdk1.5.0_16/jre/lib/charsets.jar: /usr/java/jdk1.5.0_16/jre/classes
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3.13
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Description
I have included the server information in the Environment section and also attached the catalina.out file for you to look at.
ISSUE:
I have the Jira Suite Utils loaded and tried using the "Update issue custom field portion of the issue to update a field in the workflow.
It works fine until I went in and changed the Project Description field in the project I was adding issues to.
Then I got the following errors.
ERROR [atlassian.jira.project.DefaultProjectManager] Existing issue found for key ASBRASS-889. Incrementing key.
which was repeated 3 times. for the previous three issues that were created before the description was changed for the project.
Questions:
1. What order should this plugin be put in the workflow?
2. Does the workflow actually re-index the issue so that it can be found when doing a filter?
3. Am I getting corruption in the DB based on this error?