• Type: Bug
• Resolution: Resolved Locally
• Priority: Low (View bug fix roadmap)
• Fix Version/s: None
• Affects Version/s: 3.13.3
• Component/s: Issue - Attachments
• Labels:

  • affects-server
  • screenshot-applet

1. 

   IE_error_attachscreenshot.jpg

   29 kB

   13/Nov/2009 3:36 PM

[JRASERVER-19721] Using the "attach screenshot" applet crashes Firefox and Internet Explorer

Collapse comment: Scott Emery added a comment - 16/Nov/2009 2:58 PM

Scott Emery added a comment - 16/Nov/2009 2:58 PM

I uninstalled 1.6 and installed 1.4 and it seems to be working fine now.

Expand comment: Scott Emery added a comment - 16/Nov/2009 2:58 PM

Scott Emery added a comment - 16/Nov/2009 2:58 PM I uninstalled 1.6 and installed 1.4 and it seems to be working fine now.

Collapse comment: Scott Emery added a comment - 16/Nov/2009 2:20 PM, Edited by Scott Emery - 16/Nov/2009 2:26 PM

Scott Emery added a comment - 16/Nov/2009 2:20 PM - edited

Hi Chris,

It seems to be the Java Platform SE 6 U17 plug-in that is causing the problem.... but I think this is the latest version.

The version of the Java plug-in is 1.6.0_17

Expand comment: Scott Emery added a comment - 16/Nov/2009 2:20 PM, Edited by Scott Emery - 16/Nov/2009 2:26 PM

Scott Emery added a comment - 16/Nov/2009 2:20 PM - edited Hi Chris, It seems to be the Java Platform SE 6 U17 plug-in that is causing the problem.... but I think this is the latest version. The version of the Java plug-in is 1.6.0_17

Collapse comment: Chris Mountford added a comment - 16/Nov/2009 12:09 AM

Chris Mountford added a comment - 16/Nov/2009 12:09 AM

Hi Scott,

Would you mind finding out what version of Java you have installed on your machine? Java Applets actually execute within the browser inside the Java plugin. If there is a problem in the Java plugin, it would explain this behaviour.

If the browser crashes when you do this, there must be a bug outside the Applet. Applets are not supposed to be able to crash their container, no matter what they do.

On windows, just go to the control panel and there should be a Java control panel item. On the "General" tab, click the "About" button. It's also possible to have multiple versions of Java installed (which is visible under "Add or Remove Programs").

I've just tested the screenshot applet on Firefox and IE6 on Windows XP and it works on both of those for me. I'm using Java version 6 update 7 on that machine. I recommend updating Java to the latest version if you can.

Expand comment: Chris Mountford added a comment - 16/Nov/2009 12:09 AM

Chris Mountford added a comment - 16/Nov/2009 12:09 AM Hi Scott, Would you mind finding out what version of Java you have installed on your machine? Java Applets actually execute within the browser inside the Java plugin. If there is a problem in the Java plugin, it would explain this behaviour. If the browser crashes when you do this, there must be a bug outside the Applet. Applets are not supposed to be able to crash their container, no matter what they do. On windows, just go to the control panel and there should be a Java control panel item. On the "General" tab, click the "About" button. It's also possible to have multiple versions of Java installed (which is visible under "Add or Remove Programs"). I've just tested the screenshot applet on Firefox and IE6 on Windows XP and it works on both of those for me. I'm using Java version 6 update 7 on that machine. I recommend updating Java to the latest version if you can.