Loading...

XML

Word

Printable

Details

Type: Bug
Resolution: Won't Fix
Priority: Low
Fix Version/s: None
Affects Version/s: 4.0, 6.2.7
Component/s: Dashboard & Gadgets
Labels:

Introduced in Version:
4
Support reference count:
2
Symptom Severity:
Severity 3 - Minor
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

Hide

Atlassian Update – 22 Oct 2018

Hi everyone,

We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out.

Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.
Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

Thank you,
Ignat Alexeyenko
Jira Bugmaster

Show
Atlassian Update – 22 Oct 2018 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster

Description

When the HTML body of the Text Gadget reaches a certain length, the contents will fail to load and the Edit link disappears.

Steps to Reproduce:

Add the Text Gadget to your dashboard

Add a lot of content into the HTML body, for example:

<!doctype html>
<html>
<head>
	<title></title>
</head>
<body>
<table align="center" border="2" cellpadding="2" cellspacing="2" style="width: 500px;">
	<thead>
		<tr>
			<th scope="col"><span style="font-size:14px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone</span></span></th>
			<th scope="col"><span style="font-size:14px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Date</span></span></th>
			<th scope="col"><span style="font-size:14px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Tickets</span></span></th>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
		<tr>
			<td><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">Milestone mark 1</span></span></td>
			<td style="text-align: center;"><strong><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">9/15</span></span></strong></td>
			<td style="text-align: center;"><span style="font-size:12px;"><span style="font-family:trebuchet ms,helvetica,sans-serif;">49/153</span></span></td>
		</tr>
	</tbody>
</table>

<p>&nbsp;</p>
</body>
</html>

Save the gadget, it will appear just fine initially
Refresh the page
Notice that the gadget is blank and there is no option to Edit it

Cause

When refreshing the gadget, it actually performs a request containing all of the HTML body. So the more data you've added, the longer the request becomes. At a certain point, you'll hit the limit of the request, either on the web browser side, the proxy side, or the web server side.

Workaround if Head Request Limitation is caused by Tomcat

In server.xml:

Try increasing the maxHttpHeaderSize
- by default it is set to 8192 kb.

For example, here's the default connector:

<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8079" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"/>

This can be modified to be:

<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="65536" maxThreads="150" minSpareThreads="25" port="8079" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"/>

Restart JIRA

Attachments

Issue Links

is caused by

JRASERVER-20787 Gadget URL length problem

Gathering Impact

relates to

JRASERVER-18898 We should use POST instead of GET when retrieving data for gadgets

Closed

Activity

People

Assignee:: Unassigned

Reporter:: Justus Pendleton (Inactive)

Votes:: 32 Vote for this issue

Watchers:: 32 Start watching this issue

Dates

Created:: 04/Nov/2009 12:34 AM

Updated:: 27/Mar/2019 11:57 PM

Resolved:: 22/Oct/2018 2:20 PM