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Bug
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Resolution: Tracked Elsewhere
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Medium (View bug fix roadmap)
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None
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3.13.5
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Enterprise Standalone, running on 64-bit CentOS (Linux 2.6.18-128.1.6.el5), Java 1.6.0_16
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3.13
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After importing several thousand issues from FogBugz, we noticed that some of the comments that were added to FogBugz via email were missing from the migrated issues. The Importer reported no errors regarding this. Since the issues themselves came through ok, along with all comments added via the web interface, it is difficult to say how many email comments didn't import successfully, but a small sample indicates that something in the neighborhood of 50% of email comments failed to import. We have yet to discern any pattern about which emails imported successfully, and which didn't. There are even a few issues with multiple comments from the same user, some of which imported successfully, and some of which didn't.
[JRASERVER-19475] FogBugz Importer doesn't import all comments from emails
Dan Burton
added a comment - That's not the case (and what makes this bug very frustrating). Some comments that came into FogBugz via email were imported just fine, and some weren't. I can't give you specific examples because of confidentiality, and I haven't been able to discern any pattern or differences between ones that were imported properly and ones that weren't.
Dan Burton
added a comment - That's not the case (and what makes this bug very frustrating). Some comments that came into FogBugz via email were imported just fine, and some weren't. I can't give you specific examples because of confidentiality, and I haven't been able to discern any pattern or differences between ones that were imported properly and ones that weren't. I have a feeling that only comments entered into FogBugz through the web interface get imported. I am not 100% sure about this.
As JIRA importers are now developed as a JIRA plugin, this issue has been moved and is now tracked at https://studio.atlassian.com/browse/JIM-32