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Suggestion
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Resolution: Fixed
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None
Some companies such as Salesforce and Parature (http://www.parature.com/liveproductdemo.aspx) are starting to use a particular feature to reduce the number of duplicate issues filed and also reduce the load on their support teams. While the summary text is being entered for a new issue, the existing issues are searched for matching terms and the user is presented with possible answers to their question or existing issues. This seems like a good, solid idea and has been suggested to me by a number of existing JIRA customers.
Please consider it for an upcoming JIRA release, thanks.
- duplicates
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JRASERVER-1633 'find similar' feature to prevent creating duplicate issue
- Gathering Interest
- mentioned in
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