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  1. Jira Data Center
  2. JRASERVER-19218

Moving issues: WARN [web.action.issue.MoveIssueConfirm] Could not move the attachment <name> because it does not exist at the expected location

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Medium Medium
    • None
    • 3.13.5
    • Issue - Attachments

      After moving an issue from one project into another, the attachment can longer be accessed, because the move operation failed. The attachment file name contains spaces and this seems to be (one part of) the problem.

      2009-09-22 14:41:02,945 http-jira.epages.de%2F217.17.196.15-443-Processor16 WARN [web.action.issue.MoveIssueConfirm] Could not move the attachment 'a
      us gegebenem Anlass  neues Boilerplate.msg' because it does not exist at the expected location '/opt/jira/WORK/ATTACHMENTS/MKT/MKT-846/16381_aus gege
      benem Anlass  neues Boilerplate.msg'.
      
      [root@jira ~]# echo $LANG
      en_US.UTF-8
      
      [root@jira ~]# ls -hall /opt/jira/WORK/ATTACHMENTS/PR/PR-28
      total 40K
      drwxr-xr-x 2 root root 4.0K Sep 22 14:41 .
      drwxr-xr-x 8 root root 4.0K Sep 22 15:35 ..
      -rw-r--r-- 1 root root  29K Jul 10 11:28 16381_aus gegebenem Anlass  neues Boilerplate.msg
      [root@jira ~]# ls -hall /opt/jira/WORK/ATTACHMENTS/PR/PR-29
      total 8.0K
      drwxr-xr-x 2 root root 4.0K Sep 22 14:41 .
      drwxr-xr-x 8 root root 4.0K Sep 22 15:35 ..
      

      This is very strange the attachment can be found under PR-28 while the new issue is PR-29. If I try to open PR-28 I will be forwarded to PR-29. So the problem seems to be these two issue keys. The change history of that issue reflects that weird behaviour.

        1. jira_check_attachmentfiles.sh
          1 kB
          Kay Abendroth
        2. jira_check_attachmentfiles.sh
          1 kB
          Kay Abendroth
        3. jira_evironment_info.txt
          6 kB
          Kay Abendroth
        4. two_issue_keys_attachment_got_stuck.png
          16 kB
          Kay Abendroth
        5. two_issue_keys_in_one_project.png
          22 kB
          Kay Abendroth

              jlow Jack Low [Atlassian]
              36837520ddd1 Kay Abendroth
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                Created:
                Updated:
                Resolved: