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  1. Jira Data Center
  2. JRASERVER-17227

create issue by sending email to customer within JIRA

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    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      As a former FogBugz User, i really appreciated the feature that you can send an email from within FogBugz which automaticly creates an issue and where the customer can reply to which is also tracked with default bug tracking standards. This way you can send an email to the customer which says "You need to buy another server for Application A" and this issue can be tracked and also replied to by the customer.

      Something like all CRM Systems have. So that when you send an email from SalesForce to a customer, this email becomes part of the salesForce database as a contact item or something.

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          is duplicated by

          Suggestion - JRASERVER-1893 Add ability to send e-mail to any address, so that it became a comment to an issue

          • Closed

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              Unassigned Unassigned
              ee9eb6dc240d Marc Logemann
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