CreateOrComment mail handler is case sensitive when it matches email address

XMLWordPrintable

    • 3.12

      If there is an existing user in JIRA e.g. jond with the email address written in lower cases e.g. jondo@mycomp.com and he sends email from mail client config with mixed cases e.g JonDo@mycomp.com. When the mailhandler processes the messages, it fails to match the sender with the existing JIRA user.

      Additionally, JIRA sends to Forward similar a similar error message:

      This is an automated email from the issue creation service at "https://support.atlassian.com".

An error was encountered whilst handling messages from the mail server
"confluence-support-system@ (Confluence support emails)" using the handler "class com.atlassian.jira.service.util.handler.CreateOrCommentHandler".

The error was:
------------------------
"jond" does not have permission to comment on an issue in project: 10001"
------------------------

The error and the email that caused the error are attached to this email.

If this is a recurring problem, you may wish to contact a system administrator to check the parameters of your mail fetching service:
https://support.atlassian.com/secure/Administrators.jspa

            Assignee:
            Unassigned
            Reporter:
            Bogdan Dziedzic [Atlassian]
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated:
              Resolved: