If you get a 500 error in a JIRA instance, the error page contains the following text:

If you are an administrator, please try submitting this problem via the Support Request Page

Else, please create a support issue on our support system at http://support.atlassian.com with the following information:

1. a description of your problem
2. cut & paste the error and system information found below
3. attach the application server log file ( /Users/idaniel/userdata/jiraplay/atlassian-jira-enterprise-3.12.2-standalone/atlassian-jira.log )

Step 3 says to attach atlassian-jira.log. However this log file doesn't always give us all the info we need. It is a subset of the logging output in the full application server log file: http://confluence.atlassian.com/pages/viewpage.action?pageId=16121981 (e.g. logs/catalina.out for Tomcat on Unix). For example, if JIRA is running in Tomcat, and an OutOfMemoryError occurs in Tomcat code, it will not appear in atlassian-jira.log, but will be in logs/catalina.out.

So can we change the text in step 3 to contain a link to http://confluence.atlassian.com/pages/viewpage.action?pageId=16121981 ? For example:

3. attach the application server log file