An icon for an issue type which uses and absolute path URL will not be displayed in the following screens under these circumstances:

• the icon is served over SSL, i.e. the URL starts with "https://"

AND

• the JIRA instance contains a context path (e.g. /jira)

The screens affected are:

• Administration > Issue Types
• Create Issue screen for entering the details of the issue (i.e. containing all the fields)

This happens because the image URL is appended to the context path. That is:

<img src="/jirahttps://www.acme.com.au/path/images/icon.gif"

The culprit is the following code in templates/standard/constanticon.jsp:

<webwork:if test="./parameters['iconurl']/startsWith('http://') == true">
<img src="<webwork:property value="./parameters['iconurl']" />" height=16 width=16 border=0 align=absmiddle alt="<webwork:property value="./parameters['alt']" escape="false" />" title="<webwork:property value="./parameters['title']" escape="false" />">
</webwork:if>
<webwork:else>
<img src="<webwork:property value="./parameters['contextPath']" /><webwork:property value="./parameters['iconurl']" />" height=16 width=16 border=0 align=absmiddle alt="<webwork:property value="./parameters['alt']" escape="false" />" title="<webwork:property value="./parameters['title']" escape="false"/>">

We are testing for absolute URLs starting with "http://", but not those starting with "https://".

The problem is fixed if you change the first line to:

<webwork:if test="./parameters['iconurl']/startsWith('http://') == true || ./parameters['iconurl']/startsWith('https://') == true">

The following screens are not affected. That is, the image icons display correctly without the above modification:

• Modify Issue Types Scheme admin screen
• The initial Create Issue screen where the user chooses issue type
• Browse Issue
• Find Issues, both in left hand column and in results on the right

Finally, an example of when the image is served over SSL is when it is a separate icon website, and the JIRA instance has to run over SSL, and as such the icon website must be served over SSL to stop Internet Explorer displaying a "Insecure content in secure page" warning message.