Details
-
Suggestion
-
Resolution: Fixed
-
clean install of windows XP or windows 2003
Description
In a client OS JIRA doesn't start up neither as a service nor as an application (the Start menu).
JIRA installed from atlassian-jira-enterprise-3.10.1.exe and the JIRA(Tomcat) service was set to be installed during the installation (log from installation attached as installation.log). User performing the installation is a member of Administrators and the service is run as the Local System account.
In Event Viewer is recoded:
From the event log The Atlassian JIRA Enterprise Edition 3.10 service terminated with service-specific error 0 (0x0). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
in the same time in jakarta_service*.log is recoded:
[2007-08-06 15:46:10] [info] Service JIRA060807154537 name Atlassian JIRA Enterprise Edition 3.10 [2007-08-06 15:46:10] [info] Service JIRA060807154537 installed [2007-08-06 15:46:10] [info] Procrun finished. [2007-08-06 15:46:11] [info] Updating service... [2007-08-06 15:46:11] [info] Service JIRA060807154537 updated [2007-08-06 15:46:11] [info] Update service finished. [2007-08-06 15:46:11] [info] Procrun finished. [2007-08-06 15:46:11] [info] Updating service... [2007-08-06 15:46:11] [info] Service JIRA060807154537 updated [2007-08-06 15:46:11] [info] Update service finished. [2007-08-06 15:46:11] [info] Procrun finished. [2007-08-06 15:46:13] [info] Running Service... [2007-08-06 15:46:13] [info] Starting service... [2007-08-06 15:46:13] [173 javajni.c] [error] The specified module could not be found. [2007-08-06 15:46:13] [924 prunsrv.c] [error] Failed creating java C:\jira\jre\bin\client\jvm.dll [2007-08-06 15:46:13] [1179 prunsrv.c] [error] ServiceStart returned 1 [2007-08-06 15:46:13] [info] Run service finished. [2007-08-06 15:46:13] [info] Procrun finished.
It is still possible to start JIRA by calling startup_bundled_jre.bat or ...\bin\startup.bat
Problem reported by a customer and replicated on a clean Windows XP SP2 (no patches applied), MS Virtual Server 2005 R2 SP1 and JIRA 3.10.1 Ent.
Since the virtualisations product getting more and more popular, especially in hosting environments and the Microsoft solution is one of a popular one we might have more support request related to this product.
Firstly, I thought that this problem is strictly related to MS VM2005, although after some testing I have found out that any fresh install of OS, especially if there isn't %windir%\system32\MSVCR71.dll, will experience this issue.
