Way to exclude e-mail attachments from being attached to the case based on file type or file name

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    • Type: Suggestion
    • Resolution: Duplicate
    • None
    • Component/s: Email notifications
    • None

      We frequently open cases by e-mail, and some people here have either signed e-mail, or graphics in their signatures, and these files are attached to the cases.

      Is there a way to prevent these files of being attached to the case, for example, something that says that *.p7s or image001.gif is not to be attached to the cases ?

            Assignee:
            Unassigned
            Reporter:
            Ricardo De Paola
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              Created:
              Updated:
              Resolved: